Senior Principal Customer Success Manager
2 weeks ago
About Checkr Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that's fast, smooth, and safe. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable. A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company. About the team/role As an Enterprise Senior Principal Customer Success Manager , you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our Enterprise customers. Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly earning the trust of key customer stakeholders. You will work alongside cross-functional professionals who succeed through collaboration, grit, and constant learning. You will also partner directly with the customer's leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts. Responsibilities: Establish deep customer trust to enhance strategic partnerships. Provide thought leadership and strategic planning for account expansion. Navigate challenges and escalate issues as needed. Collaborate with Account Management for growth/expansion opportunities. Build strong relationships with customers at various levels. Drive engagement cadence and collaborate with internal teams for customer success. Develop a deep understanding of Checkr products and processes and how they map to customer programs to drive positive business outcomes. Collaborate with internal stakeholders (Engineering, Product, Sales, Support, and Executives) to complete customer goals, be the voice of the customer, and provide visibility and/or escalations. What you bring: 8+ years of Customer Success or Account Management experience handling a book of business with major enterprise/strategic clients. Skilled at navigating organizations to maintain and expand relationships at all levels. Strong written and verbal communication skills, capable of simplifying complex topics. Bias toward action and ability to extend influence to drive action without direct authority. Experience in a B2B software technology company. HR tech industry experience is a plus. Familiarity with applications like Salesforce, Google Apps, and basic analytics using tools like Google Sheets and Looker. Willing to travel domestically up to 20% as needed for customer-facing or internal team meetings. What you'll get A fast-paced and collaborative environment Learning and development allowance Competitive compensation and opportunity for advancement 100% medical, dental, and vision coverage Up to $25K reimbursement for fertility, adoption, and parental planning services Flexible PTO policy Monthly wellness stipend, home office stipend At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. One of Checkr's core values is Transparency. To live by that value, we've made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website. The on-target earnings range for this role is $196,270 to $230,906 in San Francisco, CA. Equal Employment Opportunities at Checkr Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace. Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr's commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco's Fair Chance Ordinance. #J-18808-Ljbffr
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Senior Principal Customer Success Manager
3 weeks ago
San Francisco, United States Checkr Full timeAbout Checkr Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that's fast, smooth, and safe. Checkr has over 100,000...
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Senior Principal Customer Success Manager
3 weeks ago
San Francisco, United States Checkr Full timeAbout CheckrCheckr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000...
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Senior Customer Success Manager
7 days ago
San Francisco, United States Tbwa ChiatDay Inc Full timeSenior Principal Customer Success ManagerAbout Checkr Checkr builds people infrastructure for the future of work. We‘ve designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast,...
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Principal Customer Success Manager
1 month ago
San Francisco, United States Klaviyo Full timeCustomer Success Managers (CSMs) at Klaviyo are a critical part of the success of our customers. Our mission is to exceed our customers' expectations and to help them grow. We are looking for a Principal CSM to provide proactive, high-touch strategic consulting to our upper Mid-market customers. You will work closely with ~25 customers and align with key...
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San Francisco, United States TBWA\Chiat\Day Full timeSenior Principal Customer Success Manager About Checkr Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast,...
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Senior Customer Success Manager
5 months ago
San Francisco, United States Balbix Full timeAs a Senior Customer Success Manager, you will be working directly with customers to help identify their Cyber Risk management requirements, determine how Balbix can help meet those, implement the solution and help them derive the desired outcomes. This is a highly consultative and visible role directly influencing adoption, expansion and advocacy...
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Senior Customer Success Manager
4 weeks ago
San Francisco, United States Relyance AI Full timeAs Relyance AI's Senior Customer Success Manager, you will be responsible for managing the adoption, expansion, retention, and overall post-implementation experience for your portfolio of customers. You'll need to establish trust and build relationships with different customer stakeholders (including managers, directors, VPs, and CISOs) and develop joint...
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San Francisco, United States Tbwa ChiatDay Inc Full timeSenior Principal Customer Success ManagerAbout Checkr Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast,...
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Senior Customer Success Manager
3 weeks ago
San Francisco, United States Relyance AI Full timeAs Relyance AI's Senior Customer Success Manager, you will be responsible for managing the adoption, expansion, retention, and overall post-implementation experience for your portfolio of customers. You'll need to establish trust and build relationships with different customer stakeholders (including managers, directors, VPs, and CISOs) and develop joint...
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Senior Customer Success Manager
3 days ago
San Francisco, United States Tbwa ChiatDay Inc Full timeSenior Principal Customer Success ManagerAbout Checkr Checkr builds people infrastructure for the future of work. We‘ve designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast,...
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San Francisco, United States Slack Enterprise Full timeSenior/Lead/Principal Customer Success Engineer, AgentforceApply remotely. Office - Flexible.Locations: California - San Francisco, Ohio - Remote, Nevada - Remote, Indiana - Remote, South Dakota - Remote.Time Type: Full time.Posted on: 3 Days Ago.Job Requisition ID: JR268665.To get the best candidate experience, please consider applying for a maximum of 3...
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Senior Customer Success Manager
1 month ago
San Francisco, California, United States Instrumentl Full timeAbout the Role:We are seeking a highly skilled Senior Customer Success Manager to join our team at Instrumentl. As a key member of our Customer Success team, you will play a pivotal role in helping our customers achieve their goals while using our platform.Key Responsibilities:Design and implement world-class one-to-many customer experiences that scaleBuild,...
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Senior Customer Success Manager
1 month ago
San Francisco, California, United States Brightidea Full timeThe RoleWe are seeking a Senior Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention. This department is responsible for significantly impacting our company growth by serving our Customers.Key ResponsibilitiesEnsure real customer value, success, adoption, and renewalsDevelop...
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Senior Customer Success Manager
1 month ago
San Francisco, United States WalkMe Full timeWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
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Senior Customer Success Manager
1 month ago
San Francisco, United States Checkr Full timeAbout Checkr Checkr builds people infrastructure for the future of work. We've designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that's fast, smooth, and safe. Checkr has over 100,000...
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Senior Customer Success Manager
4 weeks ago
San Francisco, United States WalkMe Full timeWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
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Senior Customer Success Manager
2 weeks ago
San Francisco, United States WalkMe Full timeWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
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Senior Customer Success Manager
3 weeks ago
San Francisco, United States WalkMe Full timeWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
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Senior Customer Success Manager
3 weeks ago
San Francisco, United States WalkMe™ Full timeWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
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Senior Customer Success Manager
1 month ago
San Francisco, United States Checkr Full timeAbout CheckrCheckr builds people infrastructure for the future of work. We've designed a faster-and fairer-way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that's fast, smooth, and safe. Checkr has over 100,000 customers...
