Front Desk Agent

2 weeks ago

Wichita, United States Crescent Services Full time

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associates supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an at will associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Front Desk Agent

    2 months ago

    Wichita, United States Midas Hospitality Full time

    Job DescriptionJob DescriptionFront Desk Agent- Fairfield Inn & Suites: Wichita, KSMidas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.Start Your Journey with Midas Hospitality:Midas Hospitality is seeking a...

  • Front Desk Agent- Fairfield Inn

    4 weeks ago

    Wichita, United States Midas Hospitality Full time

    Front Desk Agent- Fairfield Inn & Suites: Wichita, KS Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by Mogul. Recruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 fo Front Desk, Agent, Suite, Hospitality, Reservations

  • Front Desk Representative

    1 week ago

    Wichita, Kansas, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our hotel guests.Key ResponsibilitiesGuest Registration and Check-out: Greet and register guests, complete the...

  • Front Desk Agent

    3 months ago

    Wichita, United States Extended Stay East Wichita Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent- Fairfield Inn

    2 weeks ago

    Wichita, United States Midas Hospitality Full time

    Front Desk Agent- Fairfield Inn & Suites: Wichita, KS Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a dynamic Front Desk Agent to...

  • Front Desk Agent- Fairfield Inn

    1 month ago

    Wichita, United States Midas Hospitality Full time

    Front Desk Agent- Fairfield Inn & Suites: Wichita, KS Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a dynamic Front Desk Agent to...

  • Front Desk Representative

    3 days ago

    Wichita, Kansas, United States Midas Hospitality Full time

    Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Midas Hospitality. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Guest Service: Greet and welcome guests, respond to their...

  • Front Desk Agent

    3 weeks ago

    Wichita Falls, United States Hampton Wichita Falls Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Manager

    23 hours ago

    Wichita, Kansas, United States Healingwaterslife Full time

    Job Summary: We are seeking a highly skilled and experienced Front Desk Manager to join our team at Healing Waters. As a key member of our management team, you will be responsible for overseeing the client reception and retail department, ensuring seamless operations and exceptional client experiences.Key Responsibilities:Coordinate all front desk...

  • Front Desk Manager

    2 days ago

    Wichita, Kansas, United States Healingwaterslife Full time

    Job Summary: We are seeking a highly skilled and experienced Front Desk Manager to join our team at Healing Waters. As a key member of our management team, you will be responsible for overseeing the client reception and retail department, ensuring seamless operations and exceptional client experiences.Key Responsibilities:Coordinate all front desk...

  • Front Desk Manager Healing Waters

    3 months ago

    Wichita, United States Healingwaterslife Full time

    Healing Waters is looking to hire a Front Desk Manager to manage the client reception and retail department. The manager will coordinate all front desk activities, optimize provider and retail sales, oversee retail inventory and supervise support staff. This FT salary position requires experience in Front Desk Management. Experience in aesthetic medicine,...

  • Guest Services Agent 2nd shift

    3 months ago

    Wichita, United States Hilton Garden Inn Full time

    Job DescriptionJob DescriptionDescription:Tasks:Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, concierge...

  • Front Office Manager

    3 days ago

    Wichita, Kansas, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences and driving revenue growth.Key ResponsibilitiesGuest Services: Respond to guest requests, resolve issues, and provide exceptional...

  • Front Desk Receptionist

    7 days ago

    Wichita, Kansas, United States Hilton Garden Inn Full time

    Position OverviewThe Front Desk Receptionist plays a crucial role in providing exceptional service to our guests. This position involves welcoming and registering guests, ensuring a pleasant experience throughout their stay, and efficiently managing the guest's account upon departure.Key Responsibilities:Greet and check-in guests with a warm and friendly...

  • Spa Front Desk Concierge

    4 weeks ago

    Wichita, United States Genesis HealthCare Full time

    The Milagro Spa at the Rock Road Genesis Health Club location is OPENING SOON and we are seeking highly professional, dependable, front desk spa customer service specialists to join our team! The front desk concierge at the Milagro Spa is responsible for providing exceptional customer service to all clients throughout their visit to the spa. We believe in...

  • Spa Front Desk Concierge

    2 weeks ago

    Wichita, United States Genesis HealthCare Full time

    The Milagro Spa at the Rock Road Genesis Health Club location is OPENING SOON and we are seeking highly professional, dependable, front desk spa customer service specialists to join our team! The front desk concierge at the Milagro Spa is responsible for providing exceptional customer service to all clients throughout their visit to the spa. We believe in...

  • Front Office Host

    3 months ago

    Wichita, United States Hyatt Regency Wichita Full time

    Job DescriptionJob DescriptionPosition Objectives This position may also be known as Front Desk Agent!A Front Office Host is responsible for greeting guests upon arrival and making them feel welcome and comfortable during their stay. A Host’s priority at all times is to engage with guests in a caring and positive manner, using active listening skills to...

  • Leasing Agent

    4 weeks ago

    Wichita, United States Real Estate Personnel Full time $14 - $17

    Job DescriptionJob DescriptionAbout Our Client: Join their busy and vibrant apartment community! They offer competitive salaries and a comprehensive benefits package, including medical, dental, vision, 401(k) with match, tuition reimbursement, and apartment discounts. We are seeking a hardworking and experienced Leasing Agent to assist with day-to-day...

  • Leasing Agent

    4 weeks ago

    Wichita, United States Real Estate Personnel Full time $14 - $17

    Job DescriptionJob DescriptionAbout Our Client: Join their busy and vibrant apartment community! They offer competitive salaries and a comprehensive benefits package, including medical, dental, vision, 401(k) with match, tuition reimbursement, and apartment discounts. We are seeking a hardworking and experienced Leasing Agent to assist with day-to-day...

  • Spa Front Desk Concierge

    4 weeks ago

    Wichita, United States Genesis Health Clubs Full time

    Job DescriptionJob DescriptionBenefits:Training & development401(k)401(k) matching The Milagro Spa at the Rock Road Genesis Health Club location is OPENING SOON and we are seeking highly professional, dependable, front desk spa customer service specialists to join our team!The front desk concierge at the Milagro Spa is responsible for providing exceptional...