Front Desk Supervisor

7 days ago

San Diego, United States Courtyard by Marriott San Diego Downtown Full time

Overview: Opportunity:

Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path

Assistant Front Office Manager

Front Office Manager

Assistant General Manager

Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. Perform bookkeeping activities such as balancing accounts and conducting audits. Make and confirm reservations. Promote Hersha Hospitality and brand-specific marketing programs. Greet guests immediately upon arrival; register and assign guests to hotel rooms. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Compute bills, collect payments, handle cash, and make change for guests. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. Follow sustainability guidelines and practices related to HHMs EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management.

Your Background and Skills Associates or Bachelors degree preferred. 1 to 3 years of related experience.

Work Environment and Context Work schedule varies and may include working on all shifts, holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability

Hearts That Serve

Only Excellence

Stay Nimble - Own It

About Us : HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location,

click here.

#J-18808-Ljbffr

  • Front Desk Supervisor

    1 month ago

    San Diego, United States InterContinental Hotels Group, plc Full time

    Our guests memorable experiences must start somewhere. So why not with you? Were looking for a new Front Desk Supervisor provide guidance to front office staff to ensure they are adhering to all company policies, standards, procedures, and applicab Front Desk, Supervisor, Staff, Experience

  • Front Desk Supervisor

    4 weeks ago

    San Diego, United States Huntington Hotel Full time

    **Job Title: Front Desk Supervisor** **Overall Responsibilities** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the...

  • PM Front Desk Supervisor

    2 months ago

    San Diego, United States Lodging Dynamics Full time

    Location: Hilton Garden Inn & Homewood Suites San Diego Downtown/ Bayside Life as a Front Office Supervisor: Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Supervising staff Front Desk, Supervisor, Hospitality, Office Supervisor, Lodging

  • Front Desk Supervisor

    2 weeks ago

    San Diego, United States Margaritaville Hotel San Diego Gaslamp Quarter Full time

    Property Description: The Margaritaville Hotel San Diego Gaslamp Quarter (previously Hotel Solamar) is the brand's first city-center location on the West Coast, and seamlessly blends the excitement of a metropolitan oasis with the carefree feeling of the islands. Located in the heart of the Gaslamp Quarter, just blocks from Petco Park and the San Diego...

  • Front Desk Supervisor

    4 weeks ago

    San Diego, United States Margaritaville Hotel San Diego Gaslamp Quarter Full time

    Property Description: The Margaritaville Hotel San Diego Gaslamp Quarter (previously Hotel Solamar) is the brand's first city-center location on the West Coast, and seamlessly blends the excitement of a metropolitan oasis with the carefree feeling of the islands. Located in the heart of the Gaslamp Quarter, just blocks from Petco Park and the San Diego...

  • Front Desk Supervisor

    7 days ago

    San Diego, California, United States Margaritaville Hotel San Diego Gaslamp Quarter Full time

    Property Description:The Margaritaville Hotel San Diego Gaslamp Quarter (previously Hotel Solamar) is the brand's first city-center location on the West Coast, and seamlessly blends the excitement of a metropolitan oasis with the carefree feeling of the islands. Located in the heart of the Gaslamp Quarter, just blocks from Petco Park and the San Diego...

  • Front Desk Supervisor

    1 week ago

    San Diego, United States UC San Diego Health Full time

    Payroll Title: - AMBUL CARE ADMSTN SUPV 1 - Department: - Eating Disorder Clinic - Hiring Pay Scale - $67,200.00 - $93,400.00 / Year - Worksite: - Executive Drive - Appointment Type: - Career - Appointment Percent: - 100% - Union: - Uncovered - Total Openings: - 1 - Work Schedule: - Days, 8 hrs/day, Variable**#127854 Front Desk Supervisor***:Extended...

  • Front Desk Supervisor

    2 weeks ago

    San Diego, United States Lodging Dynamics Full time

    Location: Life as a Front Office Supervisor: Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Generating reports and feedback for presentation to the general manager. Performing...

  • Front Desk Supervisor

    5 days ago

    San Diego, United States GASLAMP PLAZA SUITES Full time

    Exciting opportunity for a customer service oriented, outgoing individual to work as our Front Desk Supervisor at our busy hotel located in the heart of San Diego’s Gaslamp Quarter. - Meets and exceeds guest and team member expectations by providing exceptional service and teamwork - Provides value-added service to guests by doing whatever reasonable and...

  • Front Desk Supervisor

    4 weeks ago

    San Diego, United States Lodging Dynamics Full time

    Location: Life as a Front Office Supervisor: Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Generating reports and feedback for presentation to the general manager. Performing...

  • Front Desk Supervisor

    1 month ago

    San Diego, United States Lodging Dynamics Full time

    Location: Life as a Front Office Supervisor: Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Generating reports and feedback for presentation to the general manager. Performing...

  • Front Desk Supervisor

    4 weeks ago

    San Diego, United States Lodging Dynamics Full time

    Job DescriptionJob DescriptionLocation: Life as a Front Office Supervisor:Defining and implementing front desk objectives and procedures.Hiring and training staff and managing the shift schedules.Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.Generating reports and feedback for presentation to the...

  • Front Desk Supervisor

    3 weeks ago

    San Diego, United States Lodging Dynamics Full time

    Job DescriptionJob DescriptionLocation: Life as a Front Office Supervisor:Defining and implementing front desk objectives and procedures.Hiring and training staff and managing the shift schedules.Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.Generating reports and feedback for presentation to the...

  • Front Desk Supervisor

    4 weeks ago

    San Diego, United States RAR Hotel Management Inc Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYAs a Front Desk Supervisor, you will be accountable for the effortless and seamless movement of guests in and out of the hotel, providing outstanding levels of guest service throughout the guests’ entire stay.The Front Desk Supervisor acts as a Manager on Duty occasionally and responds to emergency calls...

  • Front Desk Supervisor

    4 weeks ago

    San Diego, United States RAR Hotel Management Inc Full time

    *** As a Front Desk Supervisor, you will be accountable for the effortless and seamless movement of guests in and out of the hotel, providing outstanding levels of guest service throughout the guests’ entire stay. The Front Desk Supervisor acts as a Manager on Duty occasionally and responds to emergency calls promptly. The Front Desk Supervisor maintains...

  • Front Desk Supervisor

    1 month ago

    San Diego, United States Residence Inn San Diego Poway Full time

    InnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...

  • Front Desk Supervisor

    3 weeks ago

    San Diego, United States Residence Inn San Diego Poway Full time

    InnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...

  • Overnight Front Desk Supervisor

    2 weeks ago

    San Diego, United States La Jolla Beach & Tennis Club Full time

    **The La Jolla Beach & Tennis Club is currently seeking a highly skilled Banquet Supervisor join our team at our beautiful oceanfront property!** Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla...

  • Front Desk Supervisor

    4 weeks ago

    San Diego, California, United States Courtyard San Diego Downtown Full time

    OverviewOpportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Your Growth PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerYour FocusInterview, select, train, schedule, coach, and support associates, ensuring they perform in...

  • Front Desk Supervisor

    3 weeks ago

    San Diego, California, United States Courtyard San Diego Downtown Full time

    OverviewOpportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Your Growth PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerYour FocusInterview, select, train, schedule, coach, and support associates, ensuring they perform in...