Supervisor, Quality Management
4 weeks ago
Job Title : Supervisor, Quality Management
Job Code: 9690
Job Location: Mason, OH
Schedule: 9/80 regular
Job Description:
As a Quality Supervisor you will be responsible for leading a dedicated team of receiving inspectors apart of a bargaining unit. The ideal candidate will be able to advise on daily tasks, priorities, and guide the team through problem resolution.
Essential Functions:
Lead and implement cross training, examining opportunities for process improvement that support meeting daily priorities.
Manages quarterly financial accountability for the team and ensures daily accuracy of various program charging.
Ensures timely completion of employee time keeping, training, employee evaluations, and performance management.
Maintains a safe work environment by adhering to and enforcing quality standards.
Provides constructive feedback to team.
Works crossfunctionally with other leaders to troubleshoot concerns and implement strategies to ensure continuation of daily work.
May work extended hours to cover employee gaps as needed.
Qualifications:
Bachelors degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.
Minimum of 2 years prior experience in a role centered on quality improvement or quality management.
Minimum of 2 years prior experience or knowledge of TIPQA, Cost Point or similar programs.
Minimum of 2 years prior experience working with Union Employees and Union Contracts.
Minimum of 2 years prior experience managing 5 or more employees.
Physical Requirements:
Potential physical ability to lift 25 lbs.
Ability to stand or sit for a few hours at a time.
Preferred Additional Skills:
Prior experience managing a bargaining unit.
Leadership certification or prior training.
Proficient in MS Office and database management.
Strong communication skills both written and oral.
Prior account management background.
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