Customer Service Representative K12
2 weeks ago
**Customer Service Representative K12**
**Department:** Customer Service **Location:** Grand Rapids, MI
Van Eerden is a fourth generation, family-owned foodservice distributor celebrating 100 years of Delivering a Great Customer Experience We believe nothing brings food and families together like sharing a meal. By serving our customers and employees, we allow others to do what the VE family values as an important family tradition share a meal with friends and family. Rooted in quality and service, we strive to deliver Fresh Ideas, Fresh Products, and Fresh Solutions to our customers each and every day.
At Van Eerden, we aim to be the company employees want to work for and the company customers want to partner with. We value our team by treating employees with respect and listening to their needs. We empower our employees to improve their work and benefit our customers and the company.
We are more than a *food* company - we are a *family* company treating our team like family and a *customer* company focusing on **Great People, Delivering a Great Customer Experience**
Our K12 Foodservice Customer Service Representative performs a critical role in providing superior customer satisfaction.
As a K12 Foodservice Customer Service Representative you can expect that your primary responsibilities would be:
* Contact School (K-12)/multi-unit accounts for orders via phone and email. Communicate new items, substitutions, out of stocks, etc.
* Input account orders directly. Enter credit requests.
* Understand the credit process for Schools/multi-unit accounts and credit memo policy.
* Develop and maintain product knowledge with an emphasis on school products
* Research and resolve shipping, invoicing, credit and/or service problems.
* Communicate effectively with customers, Sales Representatives and internal departments.
**In order to qualify as a candidate for this position, youll need:**
* Prior K12 Foodservice and/or customer service experience preferred.
* The ability to handle stressful situations in a fast-paced environment.
* Proficiency in Microsoft Outlook, Word, Excel, able to learn and use various forms of technology and software.
* Good problem-solving skills
* Excellent interpersonal and written communication skills
* A minimum of two years' previous customer service experience.
Van Eerden offers employee benefits including health, dental and vision insurance, paid vacations and holidays, and a 401k plan with a 50% Company Match. We also offer tuition reimbursement and paid family leave.
If you are an ambitious and dedicated individual who has a passion for the food business and providing a great customer experience, wed love to have you join our team
*Van Eerden is a proud veteran and military-friendly employer.*
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