System Specialist SS2 A4 SC2
3 weeks ago
Title: System Specialist SS2 A4 SC2
Duration: 6+ months
Location: Harrisburg, PA
Skills: The skill level of this position requires the
ability to act independently, work in team environments and have a highly
advanced proficiency and competence in a variety of IT platforms and
technologies. This role has various tasks, including troubleshooting of the
Windows and Mac operating systems, COTS applications as well as numerous
in-house developed applications, VPN connectivity issues, VDI connectivity
issues, software removal and installation, hardware replacements and
distributions, printer setups, basic networking issues, imaging
desktops/laptops, and working with vendors to coordinate onsite repairs.
In addition to all the laptop and printer deployments, the
technician in this position has resolved 80-90% of the incident tickets
assigned which sometime involves working with vendors, working with other IT
teams and especially users when 'hands-on' is required.
List of Skills
1.Thorough knowledge and use of ServiceNow or understanding of asset management system
2.Expert knowledge and use of Windows OS and O365 Office products
3.Excellent customer service awareness and communication skills
4.Knowledge of hardware desktop, printer, scanner,video
5.Knowledge of software
6.Knowledge of imaging workstations using MDTand/or SCCM
7.Excellent troubleshooting and problem-solving skills
8.Ability to transport/lift boxes/equipment
9.Ability to work independently and as a member of a team
10.Knowledge of VPN setup, support and install
11.Able to resolve technical issues with users over the phone
12.Knowledge of active directory use and privileges
13.Knowledge of wireless workstation setup and support
14.Ability to think and act under pressure
15.Good organizational skills
16.Excellent etiquette and professionalism
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