IT Support Specialist

4 weeks ago


Arlington, United States Kerecis Limited Full time

Description The IT Support Specialist supports the IT needs of staff, addressing issues through the company’s IT ticket system. This role reports to the Information Technology Manager and is located in the Arlington office. This is a full-time position. Essential Functions Provide IT support to staff Help monitor the IT Support inbox and ticketing system Build sustainable relationships and trust with staff by handling questions and concerns with speed and professionalism Provide accurate, valid and complete information by using the right resources Develop and update IT instructions Identify new processes, techniques and procedures to upgrade and enhance services Help onboard new staff Set up accounts, computers and IT equipment for new staff Secondary Functions Help manage the company’s IT systems Set up accounts and computers for new staff Develop strategies and recommend policies that govern delivery of customer support services throughout the organization Evaluate the effectiveness of existing applications, trends and patterns in customer usage and systemic problems Handle miscellaneous tasks as assigned Requirements Competencies Strong phone handling skills and active listening Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively A knack for problem-solving This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time. Kerecis is an equal opportunity employer.

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