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Sr.IT Network Administrator

4 months ago

Provo, United States New Balance Full time
Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

JOB MISSION:
New Balance is a world-class company, focused on being the world's best-running brand and a top athletic brand. We innovate fearlessly, guided by our core values, and driven by the belief that conventions were meant to be challenged. We seek leaders and pioneers - those kindred spirits who follow only their passions - because tomorrow belongs to the courageous of today. Our goal is to deliver best-in-class customer experiences across all channels using modern technologies.

We are actively seeking a skilled and motivated Sr. IT Network Administrator to join our Global Network Services team. At New Balance, we seek active learners who love to use modern technology to solve challenging problems.

This position is on-site Monday - Friday, 5 days a week.

MAJOR ACCOUNTABILITIES:
  • Provide timely support services to on-site and remote employees with requests and technical issues.
  • Act as a primary technical contact for network troubleshooting and resolution of issues and requests around site-level WAN connectivity, LAN, WiFi, Internet Access, and Network Security / Firewalls.
  • Provide basic network maintenance, following guidelines, standards, and best practices.
  • Assist Network Engineers with network upgrades, refreshes, and project-related work.
  • Provide basic secondary support for end-user technology including end-user devices, end-user requests, etc., in backing up or assisting a peer who is primarily responsible for end-user technology.
  • Diligently document information in service management tools related to changes, incidents, problems, and asset/CMDB-related records.
  • Conduct Changes and Incident Management following ITIL-based best practices.
  • Assist in identifying and documenting resolution gaps within the Infrastructure Support.
  • Support and maintain effective relationships with:
    • End users up to the executive level
    • Vendors and third-party providers
  • Identify and drive Continuous Process Improvement opportunities.
  • Participate in special projects and other related duties, including lifting parts and packaging, as required.
  • Manage or contribute to small or intermediate-size technology projects.
  • Work with 3rd party vendors and contractors.
REQUIREMENTS FOR SUCCESS:
  • Minimum of 5+ years of experience in a technical support, helpdesk, or network support position (cabling, DHCP, and DNS understanding) at a large enterprise.
  • Basic switching/routing cert (e.g. CCNA) or equivalent experience.
  • Working knowledge in the following:
    • Layer 2 network protocols.
    • Layer 3 / routing protocols.
    • DNS, DHCP, IPAM.
    • WAN, LAN, Internet, Site-to-Site VPN, Client VPN, Internet access, Firewall configuration.
    • Firewalls, network encryption, network access control, segmentation, and other security-related concepts.
  • Strong troubleshooting skills.
  • Experience using common network management tools.
  • Ability to lift, bend, twist, and be exposed to heights via lifts and ladders.


#LI-SQ1

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.