Overnight Guest Room Attendant

6 days ago

Temple, Texas, United States KSL Resorts Full time

Position Summary

As a Room Attendant/Housekeeper, you are responsible for cleaning guest rooms and other public areas to uphold the hotel's service standards. You are a team player who is dedicated to completing all job functions while maintaining excellent customer service and positive coworker interactions. The Room Attendant/Housekeeper should enthusiastically carry out all instructions from supervisors and follow safety procedures to provide the most enjoyable guest experience.

Essential Functions

  • Ensure bathroom is cleaned and fully stocked with guest supplies.
  • Ensure bed is properly made the with appropriate clean linen and pillow.
  • Dust and clean walls, windows, inside of sliding door.
  • Report matters needing maintenance and items that need to be removed from rooms, such as refrigerators, rollaways and cribs.
  • Complete special projects of a deep cleaning nature.
  • Ensure linen cart is stocked with needed supplies and tools.
  • Vacuum, mop and clean floors.
  • Anticipate guests' needs, respond promptly and acknowledge all guests service requests.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas including guestroom floors, hallways and public areas, stairwells, linen closets, vending areas, and foyers.
  • Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
  • Remove all dirty terry and linen and replace with clean par to designated layout.
  • Replace all guestroom items required by SOP and room type.
  • Remove all trash, dust, debris and foreign particles from furniture, drapes, mini bar, doors, walls and fixtures.
  • Complete reoccurring projects to ensure rooms are housekeeping department cleanliness
  • Refurnishes room with supplies, towels etc. as required.
  • Return and restock cart at end of shift.
  • Turn over any lost and found items from guest rooms to the Supervisor.
  • Follow 4 Keys service standards, standard operation procedures, and safety standards.
  • Follow safety and security procedures.
  • Work cohesively with co-workers and all departments as part of a team.
  • Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
  • Adhere to attendance and reliability standards.
  • Follow all additional duties as assigned by management.
Skills and Abilities
  • Understand the mission, vision, and goals of the hotel.
  • Must be able to prioritize and work efficiently with limited supervision.
  • Must be detail-oriented and able to multi-task efficiently.
  • Must be able to speak and understand and communicate the primary language(s) used in the workplace.
  • Must possess excellent communication, follow up, and organizational.
  • Must have the ability to push, pull bend, squat and lift on a regular basis up to 50 pounds.
  • Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
  • Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team.
  • Exert physical effort in transporting up to 50 pounds.
  • Endure various physical movements throughout the work areas.
  • Satisfactorily communicate with guests, management and co-workers to their understanding.
Job Qualifications/Requirements

Experience: Minimum 3 months experience in housekeeping or relevant experience

Additional: Will be required to work flexible scheduled shifts based on business needs

Physical Requirements

The minimum physical requirements for this position include but are not limited to:
  • Must be able to lift and/or carry up to 40 pounds frequently to assist guests
  • Ability to stand for extended periods of time
  • Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
  • Ability to bend and twist, push, and pull, stoop, and kneel
  • Ascend and descend a ladder
Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: selectserviceshr@kslresorts.com.

KSL Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

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