Senior Shift Leader

3 weeks ago

Watertown, United States Chick-fil-A Full time
Description
*Chick-fil-A Watertown NY is opening soon in Fall of 2022 Interviews will begin late August. We look forward to building a REMARKABLE team

At Chick-fil-A, Senior Shift Leaders are responsible for assisting the leadership team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. As a Senior Shift Leader, this position would require operational excellence and have the ability to effectively manage the day to day operations. The Senior Shift Leaders will be in charge of shifts and the team. This leadership position will encourage the team and have the ability to oversee all aspects of the shift and effectively anticipate and problem solve any issues that may arise. The ideal candidate would have flexible hours and must be available to work 30+ hours per week and at a minimum one weekend shift.

Responsibilities include:
  • Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
  • Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
  • Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
  • Oversees daily shift operations
  • Monitors the completion of daily cleaning lists.
  • Works with Team Leaders to create line-ups, manage breaks and monitor productivity.
  • Money Management to include INform, Finalizing Day, Manage Safe and Cashier Overages/Shortages, change fund
  • Manages the opening/closing of the restaurant
  • Monitor Time Punches (Late Arrivals, Call-Outs, etc)
  • Is confident with Guests and able to quickly practice the HEARD method and guest recovery.
  • Invests in the development of shift leaders, trainers and team members and continually encourages the team throughout the shift.
  • Hold the Team accountable to ensure that Hospitality Standards, 2nd Mile Service, Core 4 and Values are being exceeded.
  • Can handle and problem solve high level CARES as well as any in restaurant guest issues.
  • Monitors CEM scores, daily labor productivity and food quality.
  • Always exhibits Intentional Care to the Team and our guests and strives for operational excellence.
  • Is Operationally sounds on all positions and can identify key areas that require additional support or intense focus.
  • Growth of the leadership team. Who is going to fill the next seat?
  • Hold the Team Accountable for Policy Standards, Timeliness, grooming, cellphones, uniforms, etc.
  • Communicates and anticipates any inventory needs to the BOH Director
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
  • Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
  • Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
  • Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
  • Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
  • Scholarship Opportunities - Each Year Chick-Fil-A provide thousands of scholarships to Team Members through the Remarkable Futures Scholarships Program.
  • Paid Time Off - We offer Paid Time off for Full-Time Employees.
  • Health Benefits and 401K - You and your families well-being is important to us at Chick-Fil-A Watertown so our full-time Employees will enjoy health benefits and planning for your future.
  • It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
Requirements
  • Previous Leadership Experience Preferred
  • Previous customer service experience
  • Hard-working
  • Team-oriented
  • Friendly
  • Honest
  • Great customer skills
  • Enthusiastic and Encouraging to Others
  • Strong Desire to Grow Personally and to help others Grow Professionally


Company Information
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

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