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Supervisor

2 months ago

Orlando, United States MAXIMUS Consulting Services, Inc. Full time
Join our team at Maximus Global Services

Maximus Global Services (MGS) ultimate mission is to "Set the standard through tailor service to every person, every day". MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, and Las Vegas.

MGS has immediate openings for Supervisor at Orlando International Airport.

Pay Rate: $17.33 per hour Status: Full Time

Summary/Objective

A Supervisor of Maximus Global Services is responsible for overseeing and ensuring day-to-day operations. The Supervisor's duties and responsibilities are to ensure their Leads and Coordinators are prepared for their operations with manning's, equipment and personnel. Key components of this position are constant communication, continuous proactivity and employee management.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. Plans and prepares the operation at least one day prior. Adjustments should be made with sufficient time. Including, wheelchair count, flight status, personnel needed for all services.
  2. Deliver plans and assignments to the team prior to start of operations
  3. Prepares and/or make sure the operation daily report is complete by the end of the day.
  4. Ensure all employees follow security procedures for each entity, such as TSA, CBP and any other airport were Maximus Global Services operates.
  5. Update Leads/Coordinators and personnel on any irregularities/changes to operations
  6. Weekly visits to airlines management to ensure service is delivered up to standards
  7. Address any issues with personnel, operations, and clients
  8. Weekly control and inventory reports of equipment including wheelchairs.
  9. Ensure personnel training is current.
  10. Communicate to management any irregularities and/or operational requests.
  11. Deliver end-of-shift report to management with a full recap of the operation
Competencies
  1. Teamwork Orientation
  1. Stress Management/Composure
  2. Ethical Conduct
  3. Good Communication
  4. Customer Service
  5. Leadership


Required Education and Experience
  1. High school diploma or GED.
  2. 2-3 years' experience in customer service at airport or similar entities.
Additional Eligibility Qualifications
  1. Pass a background check and drug test
  2. Computer literacy in MS Office packages such as Word, Excel and Outlook.
  3. Must be able to read, write and speak English.
  4. Maintain a relationship with both employees and clients
  5. Supervisors must have a good working knowledge of management practices and principles so they can efficiently perform his job.
  6. The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.