OC Host/Hostess

3 weeks ago

New Orleans, United States Louisiana Staffing Full time

On-Call Host/Hostess The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking an On-Call Host/Hostess to join the team. The Outlet Host/Hostess is responsible for warmly welcoming guests, managing reservations and seating, and supporting the dining experience by ensuring smooth front-of-house operations. This role also assists with basic cashiering duties and collaborates with the Food & Beverage team to deliver exceptional service in alignment with Hilton standards. Key Responsibilities: Greet and seat guests promptly, offering assistance as needed. Maintain a clean, organized, and guest-ready host stand and dining area. Manage reservations, confirm large bookings, and coordinate seating with servers and leadership. Demonstrate strong menu knowledge, including dietary considerations and outlet offerings. Assist with labeling and maintaining buffet areas, ensuring cleanliness and accuracy. Provide courteous and timely responses to guest inquiries, escalating when necessary. Support cash handling procedures and ensure the cashiering station is properly set for service. Communicate effectively with servers, bartenders, and kitchen staff to support smooth operations. Monitor guest satisfaction and ensure a positive experience from arrival to departure. Follow health, safety, and hotel policies at all times and report any incidents promptly. Perform additional reasonable duties as requested by leadership. Team Member Benefits: Medical & Vision Insurance Blue Cross Blue Shield of Louisiana Dental & Voluntary Insurance SunLife Flexible Spending Account (FSA) Through WEX 401(k) Retirement Plan Fidelity, with up to 5% employer match Employee Assistance Program (EAP) ComPsych Free Team Member Meals Discounted Parking Property Discounts Restaurants, Gift Shop, and Spa Paid Time Off (PTO) Program Go Hilton Travel Discounts Tuition Reimbursement Guild Education Program Medical/Dental coverage begins on the first of the month following 60 days of employment 401(k) eligibility begins after 90 days of employment; new hires are auto-enrolled. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality We're passionate about delivering exceptional guest experiences. Integrity We do the right thing, all the time. Leadership We're leaders in our industry and in our communities. Teamwork We're team players in everything we do. Ownership We're the owners of our actions and decisions. Now We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability. Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

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