Current jobs related to Supervisor - Sportsbook - Evansville - Bally's Corporation

  • Manager - Slots

    2 months ago

    Evansville, United States Bally’s Evansville Full time

    DescriptionResponsible for all aspects of Slot and Sportsbook operations including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Responsible for the Slot Department and Sportsbook financial performance and...

Supervisor - Sportsbook

4 months ago

Evansville, United States Bally's Corporation Full time
  • Assists the Sportsbook Manager in monitoring and making recommendations of Sportsbook risk and liability, leading up to and during sporting events.
  • Assists in the setup and posting of all sporting events.
  • Communicates and explains wagering to new patrons.
  • As needed, responsible for placing sports wagering tickets, verifying and/or processing winning sports wagering tickets.
  • Approves all Sportsbook over-the-limit wagers for the property within guidelines.
  • Resolves complaints and manages difficult guest concerns.
  • Supervises responsibilities of Sportsbook Team Members.
  • Directs daily labor to business volumes.
  • Develops processes to consistently train and develop Sportsbook Team Members to improve their skill set and provide continuous improvement in guest service.
  • Closes out Sportsbook Ticket Writers at the end of each shift and ensures money transfer to the main Cage.
  • Assists the Sportsbook Manager in working with the Marketing department to administer programs & promotions.
  • Investigates if Sportsbook patrons are wagering in an unethical or irregular manner or if Sportsbook Team Members are working in an unethical or irregular manner; reports the findings appropriately.
  • Ensures Sportsbook cleanliness and proper working conditions of equipment.
  • Assists in creating and implementing policies and programs that support the achievement of property and company financial and operational goals and strategic initiatives.
  • Performs accurate and efficient data entry of customer and transactional information as required in the sports wagering system, casino management system, Title 31 software, and cash advance/check cashing system.
  • Learns and follows all federal and state regulations as well as departmental standard operating procedures and company policies; including, but not limited to, IGC policies and Title 31/BSA/AML
  • Issues complimentaries to the casino outlets and redeems marketing vouchers based on tracked play and internal comping guidelines. (No redemption for cash, only merchandise)
  • Perform the duties and responsibilities associated with the Indiana Gaming Commission Statewide Voluntary Self-Exclusion Program.
  • Keeps areas clean, secure, and well maintained.
  • Knowledgeable of the Indiana Gaming regulations as well as the company's internal controls, policies, and procedures.
  • Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
  • Must be able to stand and walk for prolong periods of time (7+ hours).
  • Always follow the Company Service Standards model.
  • Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
  • Other duties may be assigned at any time.