Operations Customer Service Representative
3 months ago
Immediate Part-Time opening for an Operations Customer Service Representative at a dynamic, fast-growing company.
As an Operations Customer Service Representative at Nauset Disposal, you will be responsible for providing a superior level of service, both internally and externally. The right candidate for this position will be at the heart of our customer service operations for our Site Services delivering top-notch customer service in every interaction. In a fast-paced office environment, this team member will be solving customer/driver issues and acting as a Site Services salesperson, residential liaison, billing expert, and dispatcher. Nauset Disposals customer service team is on the front line to help us grow our business, solve customers challenges, and deliver on our promise of superior customer service. In this position, you will work for a company that has an established reputation for excellence in service and is well known for giving back to and supporting the local community.
Responsibilities for an Operations Customer Service position includes, but is not limited to:
* Establishing new accounts
* Handling customer billing; creating and producing customer invoices
* Scheduling service requests
* Answering incoming customer calls regarding billing and service questions, and general client concerns
* Updating customer information in the customer service database during and after each call
* Maintaining a high level of professionalism with clients and work to establish a positive rapport with every caller, build customer relationships and earn customer loyalty and trust
* Resolving service issues by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
* Scheduling, maintaining, and closing daily routes for drivers.
* Answering incoming calls from drivers regarding their routes and help to resolve their issues.
* Working with maintenance staff to ensure vehicles for routes are serviceable.
* Other miscellaneous functions in the office as needed.
Requirements:
* Candidates for the Operations Customer Service position must possess strong verbal and written communication skills
* Ability to multi-task is a must
Experience:
* Customer Service experience preferred but not required
* Training available for the right candidate
Job Type: Part-time
* Applicant Name:*
* Date of Birth:* Date Format: MM slash DD slash YYYY
* Position applying for:*
* Phone:*
* Email:*
* *In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job related disability, or any other protected group status.
* **TO BE READ AND SIGNED BY APPLICANT**
I authorize you to make such investigations and inquiries of my personal, employment, financial or medical history and other related matters as may be necessary in arriving at an employment decision. (Generally, inquiries regarding medical history will be made only if and after a conditional offer of employment has been extended.) I hearby release employers, schools, health care providers and other persons from all liability in responding to inquiries and releasing information in connection with my application. In the event of employment, I understand that false or misleading information given in my application or interview(s) may result in discharge. I understand, also, that I am required to abide by all rules and regulations of Nauset Disposal. I understand that the information I provide regarding current and/or previous employers may be used, and those employer(s) may be contacted, for the purpose of investigating my safety performance history as required by 49 CFR 391.23(d) and (e). I understand I have the right to:
Review information provided by previous employers;
Have errors in the information corrected by previous employers and for those previous employers to re-send the corrected information to the prospective employers;
Have a rebuttal statement attached to the alleged erroneous information, if the previous employer(s) and I cannot agree on the accuracy of the information.
* Signature*
* Date:* Date Format: MM slash DD slash YYYY
Please list any special equipment, skills or technical materials you can work with that may apply to this position: Ive had a positive experience with Nauset Disposal for years, and expect to be with them for years to come. Andrew
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