Customer Success Manager
4 weeks ago
Our expansion has created the need for an energetic and motivated Customer Success Manager to join our Customer Experience Team. If you would like to work at a fast-paced company that is experiencing high growth, keep reading The Customer Success Manager (CSM) is responsible for the overall success and health of the customers in their book. This individual will focus on supporting our clients in achieving their goals. They will act as a customer advocate within the organization and streamline the customer experience. CSMs will work with a team of subject matter experts, technical resources, and support staff to ensure successful delivery and adoption of the Definitive Healthcare solutions. Responsibilities: Build partnerships within your assigned book of business and look for opportunities to proactively anticipate customer needs. Drive consistent product adoption and engagement, work to achieve their expected outcomes, and provide an excellent customer experience. Effectively segment your book of business and create engagement strategies commensurate with the priorities of your individual customers. Partner with a group of Account Executives and engage at all levels of our customer teams focusing on strategy and account health, and any new client goals or objectives. Consistently document customer data that provides a holistic view of the customers' health and potential opportunities. Coordinate with the Customer Training team to ensure they effectively onboard new users and quickly drive adoption of the product. Work with relevant partners in Sales, Strategic Solutions, and Product to ensure the customers' success measures are met. Effectively identify at-risk accounts and create intervention plans. Supplement pre-determined playbooks with individually created strategic goals. Key Challenges: Working knowledge of the product portfolio related to their customers' use cases and understanding the priorities of a broad range of stakeholders to support various business objectives. Managing an effective Account Executive relationship that is a true partnership. Educating customers so you are viewed as a partner, problem solver, and enabler. Scalability, setting realistic expectations with customers for success. Identifying key decision makers within a company and its subsidiaries. Additional Responsibilities: Attends conferences semi-annually. Acts as a mentor. Education: High school diploma or GED equivalent. General Experience: 2-3 years’ experience in a client-facing role. Experience working in customer support for a technical product. Superior communication skills. Ability to learn new concepts quickly. Strong attention to detail. Energy, humor, compassion, and enthusiasm. Critical Experience: Experience in a client-facing role, driving engagement, and addressing customer inquiries. Adept at working within a team toward a shared goal. Experience in project management, effectively balancing competing needs and priorities. Experience effectively identifying, managing, and mitigating at-risk customer churn and escalation of customer issues. Demonstrated success in understanding customer’s unique industry and business. Experience working with customers in the Healthcare industry preferred. #J-18808-Ljbffr
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Senior Customer Success Manager
19 hours ago
Framingham, United States Definitive Health Care Full timeAt Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow's healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where...
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Customer Adoption Manager
3 months ago
Framingham, United States Definitive Healthcare, US Full timeAt Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow's healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where...
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Digital Product Manager
1 month ago
framingham, United States Staples Full timeStaples is business to business. You’re what binds us together.Work location: Framingham, MA hybrid requires 3 days onsite per week.Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our...
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Digital Product Manager
1 month ago
Framingham, United States Staples Full timeStaples is business to business. You’re what binds us together.Work location: Framingham, MA hybrid requires 3 days onsite per week.Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our...
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Framingham, Massachusetts, United States Express Employment Full timeCustomer Service Role at Express EmploymentWe are seeking a talented Customer Service Representative to join our team at a full-service printing company based in Framingham, MA.Compensation and BenefitsThe successful candidate can expect a competitive hourly rate of $19.00-$23.00 per hour, depending on experience. In addition to a lucrative salary, we offer...
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Customer Service Rep
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Account Manager
4 weeks ago
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Account Manager
3 weeks ago
Framingham, United States Randstad USA Full time****This is a hybrid role and must live in the Boston, MA area **** Randstad, the world’s leading partner for talent, is investing in an Account Manager for our Randstad Digital specialty. As an Account Manager, you will be responsible for driving new business through direct client engagement, territory planning, and selling our services. We prioritize...
