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Universal Banker
3 weeks ago
** Universal Banker (Arbor Drive Branch)**
**Job Category****:** Retail **Requisition Number****:** UNIVE005483 Showing 1 location **Job Details**
**Description**
**Position Accountabilities**
* Create customer loyalty through needs based conversations in order to deliver a differentiated customer experience
* Develop and maintain knowledge of bank products, services, including other lines of business
* Proficiency in digital channel technology and ability to educate customers (e.g., Zoom, Appointment Scheduler Tool, Docu Sign, GRO, Online Banking, Mobile Banking, ATM Banking)
* Drive proactive sales conversations through internal and external interactions including outbound calling, service to sales, teller interactions and appointment setting
* Acquire new customers through prospecting efforts while maintaining and deepening existing customer relationships
* Strong individual sales/referral skills to identify and close sales opportunities to contribute to personal and branch sales goals
* Promote the branchs overall growth through the development and retention of new and existing customers
* Partner with other lines of business in order to identify/refer customer needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
* Uncover and provide solutions for lending needs
* Serve as a contact for customer problem resolution regarding deposit, credit, and other products and services
* Review individual performance via scorecard and other resources and make necessary adjustments to meet sales performance goals
* Perform teller functions and cash transactions
* Balance cash each day
* Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares BSA/AML Policy and Procedures.
* Manage risk through adherence to all policies and procedures, demonstrating sound judgement within established limits
* Perform complex branch operational duties as assigned
* Ensure that all required training is successfully completed
* Other duties as assigned
**Organizational Relationship**
This position reports to the Branch Manager.
**Position Qualifications**
**Education & Experience**
* Possess or be able to obtain an NMLS registration
* High school diploma or equivalent required, associates degree preferred
* Minimum of 1 year experience in banking or financial services preferred
* Minimum of 1 year developing customer relationships, achieving sales/production goals, and building referral sources preferred
* Previous cash handling experience preferred
* Teller experience strongly preferred
* Customer service experience required
* Lending experience preferred
**Knowledge & Skills**
* Excellent customer service skills
* Excellent oral and written communication skills
* Ability to exercise sound business judgment
* Proficient computer skills
* Ability to handle multiple tasks with attention to details
* Flexible, able to adapt to change
* Shifts may vary for each position offering, depending on business need
* Able to stand for extended periods of time and lift objects up to 30 pounds
*We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.*
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