Supervisor - Retail Operations

3 weeks ago

Dover, United States Bally's Corporation Full time
Description

MAJOR FOCUS:

Responsible for assisting in the management of the retail shops and upholding the high standards of the operation. Ensure excellent customer service, maximize financial return, and foster a great work environment.

ESSENTIAL FUNCTIONS:

  • Provide guests with the highest level of customer service.
  • Maintain awareness of security in all shops.
  • Keep track of, account for and replenish all clothing, souvenirs, etc.; stock merchandise, logging all items received, damaged and transferred for end of month inventory count.
  • Handle all complaints and problems that may occur in a courteous and professional manner.
  • Complete and submit all paperwork that is due on a daily, weekly, or monthly to the Retail Manager.
  • Ensure proper pricing of merchandise.
  • Oversee cashiers' variances solving transactions and mistakes, and audit cashier banks.
  • Maintain a smooth selling floor.
  • Ensure employees are implementing store promotions and sales contests.
  • Ensure all "Specialty Brand" programs are followed and standards upheld.
  • Responsible for store replenishment of goods; including buying to realistic ROS (rate of sale), following sales and turnover goals, creating purchase orders and paying invoices.
  • Assist with monthly inventory.
  • Complete and issue timely evaluations for subordinates.
  • Conduct formal and informal training for subordinates.
  • Conduct formal and informal coaching and counseling with subordinates.
  • Reward and recognize superior performers.
  • Ensure that employees work safely and follow all safety rules.
  • Ensure compliance with relevant laws and regulations as well as company policies and procedures.
  • Maintain up-to-date knowledge of industry and competition.
  • Ensure effective communication within the department and company.
  • Hold subordinates accountable for established performance expectations.
  • Motivate and develop staff; provide advice and guidance as appropriate.
  • Comply with and enforce compliance with the company's recycling program standards.
  • Carry out daily directives given by the Retail Manager and/or Assistant Retail Manager
  • Interviews, selects, hires and retains superior employees

ADDITIONAL FUNCTIONS:

  • Perform other duties as assigned.

REQUIREMENTS/EDUCATION:

  • High school diploma, GED or equivalent work experience required.
  • Two years of retail supervisory experience preferred.
  • Must possess good math skills.
  • Must possess computer proficiency with Microsoft Word.
  • Must possess good oral and written communication skills.
  • Must possess good customer service and leadership skills.
  • Must be able to solve problems and deal with a variety of situations.
  • Must present an overall professional appearance.
  • Must be able to work weekends, holidays and nights as scheduled.
  • Must be able to successfully pass a background check.
  • Must be able to speak, read and write English

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Bally's Dover is an equal opportunity employer.

Addendum to Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements

X

Seeing

X

Pull ( 100 pounds)

X

Bend

Color Perception

X

Climb, Ascend/Descend (Stairs, Ladders)

X

Stoop /Kneel /Crouch

X

Hearing / Listening

X

Lift ( 25 pounds)

Taste

X

Clear Speech / Talking

X

Carry ( 25 pounds)

Smell

Touching

Drive (local / long distance)

Repetitive Motion

X

Dexterity /Hand

X

Walk for Extended Periods

Run

X

Dexterity /Fingers

X

Stand for Extended Periods

Reach (Above Shoulder)

X

Push ( 100 pounds)

X

Sit for Extended Periods

Other:

Mental / Reasoning Requirements

Reading - Simple

Writing - Simple

Advanced Math Skills

X

Reading - Complex

X

Writing - Complex

X

Analysis / Comprehension

X

Clerical

X

Basic Math Skills

X

Judgment / Decision Making

Work Environment

Shift Work

Outside

Pressurized Equipment

X

Works Alone

Extreme Heat

Moving Objects

X

Works with Others

Extreme Cold

High Places

X

Verbal Contact with Others

Extreme Noise

Fumes / Odors

X

Face-to-Face Contact

Mechanical Equipment

Hazardous Materials

X

Inside

Electrical Equipment

Dirt / Dust

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Qualifications
Education High School (required)

  • Retail Inventory Supervisor

    3 days ago

    Dover, United States WIS Inventory Solutions Full time

    Job Posting: Retail Inventory Supervisor - Mornings Starting Wage From: $16.50 - $21.00/hour Part Time: Paid hours depend on your availability and business need. Ability to work varied, traditional and non-traditional hours, including flexible schedules.?This position is primarily Early Morning work, however you have the ability to work varied, traditional...

  • Clerk - Retail Lead

    4 days ago

    Dover, United States Bally’s Dover Full time

    DescriptionMajor FocusResponsible for assisting in the operation of the retail shops and executing the standards for the brand they represent. Ensure excellent customer service, maximize financial return, and foster a great work environment.Essential Functions Provide guests with the highest level of customer service. Smile, and offer assistance. Know all...

  • Shift Supervisor

    5 days ago

    Dover AFB, United States Army & Air Force Exchange Service Full time

    Responsible for shift operation of an Exchange branch facility. Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned areas. Utilizes leadership skills to empower associates to create a positive Shift Supervisor, Supervisor, Customer Experience, Management, Retail

  • Shift Supervisor Trainee

    20 minutes ago

    Dover, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we...

  • Retail Store Manager/ Gateway

    2 weeks ago

    Dover, United States Goodwill of Delaware and Delaware County Full time

    Job DescriptionJob DescriptionRetail Store Manager / GatewayPay Rate - $55,500 a yearPOSITION PURPOSEThe Store Manager is responsible for the direction and daily operation of the retail store to ensure achievement of budgeted goals. The Store Manager is responsible for revenue generation for their store. This position is responsible for the implementation of...

  • Gas Operations Supervisor

    4 weeks ago

    Dover, United States Chesapeake Utilities Corporation Full time

    **Gas Operations Supervisor**: **Location: Dover, Delaware Gas Operations**: **What you'll be working on...** - Coach, develop, mentor, communicate expectations, foster engagement, recruit, and recognize employees in order to achieve goals, drive performance, and maximize results. - Oversees the safe operation and maintenance of the distribution system to...

  • Retail Store Associates and Stockers

    5 days ago

    Dover, United States Big Lots Full time

    Big Lots! - 550 Mount Pleasant Ave [Retail Sales / Team Member] As a Store Associate at Big Lots!, you'll: Greet and assist customers as needed in order to maintain the highest level of customer service; Maintain and operate point-of-sale systems efficiently and accurately; Drive customer loyalty program participation; Perform daily front-end maintenance...

  • Retail Store Associates and Stockers

    5 days ago

    Dover, United States Big Lots Full time

    Big Lots! - 515 N Dupont Hwy [Retail Sales / Team Member] As a Store Associate at Big Lots!, you'll: Greet and assist customers as needed in order to maintain the highest level of customer service; Maintain and operate point-of-sale systems efficiently and accurately; Drive customer loyalty program participation; Perform daily front-end maintenance including...

  • Retail Sales Associate

    5 days ago

    Dover, United States Burlington Stores Full time

    If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Retail Sales Associate! Are you an outgoing, upbeat, people-person with great organizational skills? Would you thrive in a high-energy environment where associates work together to drive results? Is it important to you to make a...

  • Retail Sales Associate

    4 days ago

    Dover, United States Asurion Full time

    Posting Title: Retail Sales Technician (Electronics Repair) Job Title: UBF1009 - UBIF Technician Our Retail Sales Technician role has big-time impact! If you enjoy helping people repair and get to know their tech devices, this role is for you. At Asurion, we provide great customer service and a positive experience for our employees. We have a culture of...

  • Team Supervisor

    3 weeks ago

    Dover, United States Wawa Full time

    The Team Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. This position is responsible for ensuring efficient productivity, quality execution and will make appropriate recommendations Supervisor, Beverage Manager, Food Service, Operations, Customer Service, Overnight, Business Services

  • Gas Operations Supervisor

    1 month ago

    Dover, Delaware, United States Chesapeake Utilities Corporation Full time

    Your role in our success:Supervises, organizes, plans, and coordinates the daily operational activities within assigned areas. Ensures efficient and reliable operations while maintaining compliance with all safety standards and regulatory requirements.What you'll be working on:Coach, develop, mentor, communicate expectations, foster engagement, recruit, and...

  • Gas Operations Supervisor

    1 month ago

    Dover, United States Chesapeake Utilities Corporation Full time

    Your role in our success: Supervises, organizes, plans, and coordinates the daily operational activities within assigned areas. Ensures efficient and reliable operations while maintaining compliance with all safety standards and regulatory requirements. What you'll be working on: Coach, develop, mentor, communicate expectations, foster...

  • Retail Associate, Electronics Repair

    2 days ago

    Dover, United States Asurion Full time

    Our **Part-Time** **Retail Sales Technician** role has big-time impact! If you enjoy helping people repair and get to know their tech devices, this role is for you. At Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests. uBreakiFix by...

  • Maintenance Supervisor

    3 weeks ago

    Dover, United States The Kraft Heinz Company Full time

    General information All posting locations: Dover, Delaware, United States of America Job Function: 06 - Manufacturing Date Published: 20-Mar-2024 Ref #: R-80652 Description & Requirements The Maintenance Supervisor will assist with all maintenance activities to ensure maximum operational potential is realized for the entire plant operation. This...

  • Clerk - Retail Sugar Factory

    1 month ago

    Dover, United States Bally's Corporation Full time

    Description ESSENTIAL FUNCTIONS: Takes food and drink orders from customers. Extend a friendly and courteous welcome to every arriving guest. Ensure retail counter is neat and clean and fully stocked at all times. Check pars of retail items and communicate needs to management effectively and timely on a consistent basis. Properly wraps, labels, dates and...

  • Clerk - Retail Sugar Factory

    1 week ago

    Dover, United States Bally's Corporation Full time

    Description ESSENTIAL FUNCTIONS: Takes food and drink orders from customers. Extend a friendly and courteous welcome to every arriving guest. Ensure retail counter is neat and clean and fully stocked at all times. Check pars of retail items and communicate needs to management effectively and timely on a consistent basis. Properly wraps, labels, dates and...

  • Retail Sales Associate Golf

    5 days ago

    Dover, United States DICK'S SPORTING GOODS INC Full time

    At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.If you are ready to make a...

  • Quality Supervisor

    5 days ago

    Dover, Delaware, United States CRH Full time

    Job ID: 495316 Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and...

  • Quality Supervisor

    4 days ago

    Dover, Delaware, United States CRH Full time

    Job ID: #Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and...