Customer Service Call Center
3 months ago
Customer Service Call Center - Fraud & Claims
Location: Chandler, Arizona Job ID R-137239 About this role:
Wells Fargo is seeking an Fraud & Claims Operations Representative
*In this role, you will:*
* Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
* Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
* Receive direction from managers and escalate non-routine questions
* Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications
* Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling
* Contact third parties for research
*Required Qualifications, US:*
* 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
@RWF22
*Job Expectations:*
* Within the Operations team, our Fraud & Claims Management team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses.
Successful candidates will be working in a fast paced production oriented call center environment. You will be expected to respond to our inbound customer inquiries while meeting or exceeding quality standards. You will be required to use multiple online computer systems with technical proficiency. Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their fraud or merchant dispute. The nature of claims handled can be complex; therefore, direct communication with merchants is often required to resolve customer disputes.
Your success in this position is critical especially during the first six weeks of paid training held Monday - Friday, 8:30am-5:30pm. During this period we have high expectations for your attendance. Once training is completed, the schedule you were hired for will be effective.
The start date for this position is April 25, 2022
Training Schedule: Monday-Friday, 8:30am - 5:30pm for 6 weeks.
Work Schedule options:
8:00a-4:30p M-F, 6:30a-3:00p Sat; (Sun/Wed Off)
8:00a-4:30p M-F, 6:30a-3:00p Sat; (Sun/Thurs Off)
8:00a-4:30p M-F, 6:30a-3:00p Sat; (Sun/Fri Off)
9:30a-6:00p M-F, 6:30a-3:00p Sat; (Sun/Wed off)
9:30a-6:00p M-F, 6:30a-3:00p Sat; (Sun/Thurs off)
9:30a-6:00p M-F, 6:30a-3:00p Sat; (Sun/Fri off)
Schedule subject to change based on business needs and will fall into the hours of operation. Schedules are dynamic and will change based on business need as determined by customer volume because customers are at the center of everything we do.
Starting salary will be dependent on experience.
Benefits include:
Salary | Competitive Salary with Shift Differential opportunities
Bilingual Queue | 5% Language differential for qualified Spanish-bilingual candidates
401(k) | 6% company match
PTO | New team members will receive 18 days paid time off PLUS 12 paid Holidays
Full Benefits | Medical, Dental, Vision
Employee Referral Program
Tuition Reimbursement opportunities
Free Parking, Cell Phone Discounts
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
LocationEducation Level
-
Call Center Specialist
2 weeks ago
chandler, United States Acro Service Corp Full timeJob Title : Call Center Representative IDuration : 06 Months Contract (Possibilities of extension)Job Description:Duties at an inbound call center include responding to customer inquiries, processing orders and routing calls to appropriate departments. Responsibilities at an outbound call center include contacting businesses or individuals, describing...
-
Call Center Specialist
2 weeks ago
Chandler, United States Acro Service Corp Full timeJob Title : Call Center Representative IDuration : 06 Months Contract (Possibilities of extension)Job Description:Duties at an inbound call center include responding to customer inquiries, processing orders and routing calls to appropriate departments. Responsibilities at an outbound call center include contacting businesses or individuals, describing...
-
Call Center Specialist
2 weeks ago
Chandler, United States Acro Service Corp Full timeJob Title : Call Center Representative IDuration : 06 Months Contract (Possibilities of extension)Job Description:Duties at an inbound call center include responding to customer inquiries, processing orders and routing calls to appropriate departments. Responsibilities at an outbound call center include contacting businesses or individuals, describing...
-
Call Center Customer Service Support 4
4 months ago
Chandler, United States Lam Research Full time**Success Starts Here** As a leading global supplier of wafer fabrication equipment and services to the semiconductor industry, Lam Research develops innovative solutions that help our customers build smaller, faster, and more power-efficient devices. We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of...
-
Customer Service Representative
1 week ago
Chandler, Arizona, United States Acro Service Corp Full timeJob Title : Call Center Representative IDuration : 06 Months Contract (Possibilities of extension)Job Overview:We are seeking a highly skilled Call Center Representative to join our team at Acro Service Corp. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through inbound and outbound...
-
Customer Support Specialist
3 weeks ago
Chandler, Arizona, United States Lam Research Full timeOverviewAs a prominent global provider of wafer fabrication equipment and services within the semiconductor sector, Lam Research is dedicated to crafting pioneering solutions that empower our clients to develop smaller, faster, and more energy-efficient devices.Our workforce is composed of dedicated individuals who strive for excellence, achieve remarkable...
-
Garden Center Merchandiser
3 weeks ago
Chandler, United States National Garden Service Part time $18Job DescriptionJob DescriptionNational Garden Service, founded in 2019, is a full-service, live goods and garden center merchandising company that provides exclusive outdoor floral services for The Kroger Company (and subsidiaries) nationwide. Our company is made up of enthusiastic plant lovers who thrive in a fast paced, seasonally driven environment. We...
-
Chandler, Arizona, United States Russell Tobin Full timeJob Title: Call Center BankerJob Summary:Russell Tobin is seeking a skilled Call Center Banker to connect clients with financial solutions that meet their needs. As a key member of our team, you will be responsible for building relationships, providing expert advice, and recommending tailored banking products.Key Responsibilities:Develop and maintain strong...
-
Call Center Representative
2 months ago
Chandler, United States BCI Acrylic Independent Dealers Full timeJob DescriptionJob DescriptionCall Center RepresentativeWith more than 25 years in business, Apex Windows and Bath is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free.Apex Windows and Bath is...
-
Call Center Banker
3 weeks ago
chandler, United States Russell Tobin Full timeJob DescriptionPosition: Call Center BankerLocation: Chandler, AZType: Full TimeSalary: $20 to 26/hr Summary:As a Call Center Banker, you will be responsible for connecting clients with a variety of financial solutions to help them achieve their goals. Your duties will involve balancing customer service requests with sales opportunities, offering expert...
-
Call Center Banker
3 weeks ago
chandler, United States Russell Tobin Full timeJob DescriptionPosition: Call Center BankerLocation: Chandler, AZType: Full TimeSalary: $20 to 26/hr Summary:As a Call Center Banker, you will be responsible for connecting clients with a variety of financial solutions to help them achieve their goals. Your duties will involve balancing customer service requests with sales opportunities, offering expert...
-
Call Center Banker
1 week ago
Chandler, United States Russell Tobin Full timeJob DescriptionPosition: Call Center BankerLocation: Chandler, AZType: Full TimeSalary: $20 to 26/hr Summary:As a Call Center Banker, you will be responsible for connecting clients with a variety of financial solutions to help them achieve their goals. Your duties will involve balancing customer service requests with sales opportunities, offering expert...
-
Call Center Banker
3 weeks ago
Chandler, United States Russell Tobin Full timeJob DescriptionPosition: Call Center BankerLocation: Chandler, AZType: Full TimeSalary: $20 to 26/hr Summary:As a Call Center Banker, you will be responsible for connecting clients with a variety of financial solutions to help them achieve their goals. Your duties will involve balancing customer service requests with sales opportunities, offering expert...
-
Banking Call Center Representative
3 weeks ago
Chandler, United States WorkPath Partners Full timeWe are seeking a dedicated Banking Call Center Representative to join our team. The ideal candidate will assist customers with inquiries, provide information about products or services, and resolve any issues in a professional manner. Key Responsibilities include: Provide clients and/or internal partners with clear, complete, and accurate responses to...
-
Customer Service Representative
4 weeks ago
Chandler, United States Acro Service Corp Full timeJob Title : Customer Service RepresentativeDuration : 12 months(Possibility of Extension)Location : Chandler, AZPayrate: $15/hr on w2 without any benefitsSummary:Greet clients/public and assess purpose of office visit. Make referrals for DES and community resources. Assist clients to prepare for the application process, Register application and check for...
-
Customer Service Representative
3 weeks ago
Chandler, United States Acro Service Corp Full timeJob Title : Customer Service RepresentativeDuration : 12 months(Possibility of Extension)Location : Chandler, AZPayrate: $15/hr on w2 without any benefitsSummary:Greet clients/public and assess purpose of office visit. Make referrals for DES and community resources. Assist clients to prepare for the application process, Register application and check for...
-
Bilingual Spanish Call Center Representative
3 weeks ago
Chandler, United States Russell Tobin Full timeJob Description Position: Bilingual Spanish Call Center Representative Location: Chandler, AZ Type: Full-Time Salary: $52,000 per year Summary: As a Bilingual Spanish Call Center Representative, you will play a key role in connecting clients with the wide range of financial solutions offered by the bank, helping them achieve their financial goals. You will...
-
Bilingual Spanish Call Center Representative
3 weeks ago
chandler, United States Russell Tobin Full timeJob DescriptionPosition: Bilingual Spanish Call Center RepresentativeLocation: Chandler, AZType: Full-TimeSalary: $52,000 per yearSummary:As a Bilingual Spanish Call Center Representative, you will play a key role in connecting clients with the wide range of financial solutions offered by the bank, helping them achieve their financial goals. You will balance...
-
Bilingual Spanish Call Center Representative
3 weeks ago
chandler, United States Russell Tobin Full timeJob DescriptionPosition: Bilingual Spanish Call Center RepresentativeLocation: Chandler, AZType: Full-TimeSalary: $52,000 per yearSummary:As a Bilingual Spanish Call Center Representative, you will play a key role in connecting clients with the wide range of financial solutions offered by the bank, helping them achieve their financial goals. You will balance...
-
Bilingual Spanish Call Center Representative
3 weeks ago
Chandler, United States Russell Tobin Full timeJob DescriptionPosition: Bilingual Spanish Call Center RepresentativeLocation: Chandler, AZType: Full-TimeSalary: $52,000 per yearSummary:As a Bilingual Spanish Call Center Representative, you will play a key role in connecting clients with the wide range of financial solutions offered by the bank, helping them achieve their financial goals. You will balance...