Senior ServiceNow Developer

About the team

We are passionate about the power of ServiceNow to improve the lives of our employees and the velocity of our business, and about delivering on that promise We thrive with addressing sophisticated business problems with elegant solutions to automate away toil, speed up access to tools and resources, track and surface important data and the actions that they drive, and in all ways free Zillow to move faster, think bigger, and complete our vision of helping our customers unlock the next chapter

Sobre el equipoNos apasiona el poder de ServiceNow para mejorar las vidas de nuestros empleados y la velocidad de nuestro negocio, y cumplir esa promesa Prosperamos al abordar problemas comerciales sofisticados con soluciones elegantes para automatizar el trabajo, acelerar el acceso a herramientas y recursos, rastrear y mostrar datos importantes y las acciones que impulsan, y en todos los sentidos liberamos a Zillow para moverse mas rapido, pensar en grande y completar. Nuestra vision de ayudar a nuestros clientes a desbloquear el proximo capituloAbout the role

We are currently seeking a highly skilled and experienced Senior ServiceNow Developer to join our team. In this role, you will have the opportunity to develop, configure, and customize the ServiceNow platform to align with our business requirements. Initially, your focus will be on our HR Service Delivery (HRSD) area, expanding into other key areas such as ITSM in the future.

As a Senior ServiceNow Developer, you will leverage your extensive experience and deep understanding of the platform to deliver exceptional results. Your collaborative approach and customer-centric mindset will be instrumental in driving maximum value across the ServiceNow platform. In this role, you will be recognized for your expertise and respected as a valuable resource by your peers, who frequently seek your feedback, advice, and mentorship.

If you are a highly motivated individual with a strong dedication to excellence and a passion for leveraging ServiceNow to achieve business objectives, this is an exciting opportunity to make a significant impact within our organization.

Sobre el rolActualmente estamos buscando un Senior Developer de ServiceNow altamente capacitado y con experiencia para unirse a nuestro equipo. En este puesto, tendras la oportunidad de desarrollar, configurar y personalizar la plataforma ServiceNow para alinearla con nuestros requisitos comerciales. Inicialmente, su atencion se centrara en nuestra area de prestacion de servicios de recursos humanos (HRSD), expandiendose a otras areas clave como ITSM en el futuro.

Como Senior Developer de ServiceNow, aprovecharas tu amplia experiencia y tu profundo conocimiento de la plataforma para ofrecer resultados excepcionales. Tu enfoque colaborativo y tu mentalidad centrada en el cliente seran fundamentales para generar el maximo valor en la plataforma ServiceNow. En este puesto, tus pares te reconoceran por tu experiencia y te respetaran como un recurso valioso, a quien podran acudir con sus comentarios, consejos y en busqueda de tutoria.

Si eres una persona altamente motivada con una fuerte dedicacion a la excelencia y una pasion por aprovechar ServiceNow para lograr objetivos comerciales, esta es una oportunidad emocionante para generar un impacto significativo dentro de nuestra organizacion.

This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.

In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.

Who you are

ResponsibilitiesKey contributor to the team, with initial responsibilities aligned to HR Service Delivery development.

Taking a leading role in important ServiceNow initiatives, designs, and operational events.

Configure and customize the ServiceNow platform in collaboration with IT teams, the TPM, and ServiceNow stakeholders to align with business requirements including workflows, forms, fields, UI, and integrations.

Support implemented and proposed solutions on the ServiceNow platform.

Troubleshoot and resolve technical issues, perform root cause analysis, and implement preventive measures.

Provide mentorship and guidance, engage in peer reviews, and share knowledge freely across the team.

Maintain accurate documentation of configurations, processes, and customizations.

Work with others to drive adoption and use of the ServiceNow platform.

Habitually design technically and operationally scalable solutions.

Deliver critical multi-component features and ensure quality results.

Contribute to projects that span across teams and business domains.

Proactively propose effective designs to enhance the overall efficiency and effectiveness of the ServiceNow platform, and the team.

Stay up to date with ServiceNow emerging trends, releases, features, and best practices.

ResponsabilidadesContribuyente clave del equipo, con responsabilidades iniciales alineadas con el desarrollo de la prestacion de servicios de recursos humanos.

Asumir un papel de liderazgo en importantes iniciativas, disenos y eventos operativos de ServiceNow.

Configurar y personalizar la plataforma ServiceNow en colaboracion con los equipos de TI, el TPM y las partes interesadas de ServiceNow para alinearse con los requisitos comerciales, incluidos flujos de trabajo, formularios, campos, interfaz de usuario e integraciones.

Soporte a soluciones implementadas y propuestas en la plataforma ServiceNow.

Solucionar y resolver problemas tecnicos, realizar analisis de causa raiz e implementar medidas preventivas.

Brindar tutoria y orientacion, participar en revisiones de pares y compartir conocimientos libremente con todo el equipo.

Mantener documentacion precisa de configuraciones, procesos y personalizaciones.

Trabajar con otros para impulsar la adopcion y el uso de la plataforma ServiceNow.

Disenar habitualmente soluciones tecnica y operativamente escalables.

Ofrecer funciones criticas de multiples componentes y garantizar resultados de calidad.

Contribuir a proyectos que abarquen equipos y dominios comerciales.

Proponer de forma proactiva disenos eficaces para mejorar la eficiencia y eficacia general de la plataforma ServiceNow y del equipo.

Mantenerte actualizado con las tendencias, lanzamientos, caracteristicas y mejores practicas emergentes de ServiceNow.

Professional Experience:1-2 years experience in ServiceNow HRSD.

3-5 years of overall experience in ServiceNow development, ideally implementing ITSM.

System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system

Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs

Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications

Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.

Custom UI Changes with usage of Web Technologies such as DOM, HTML changes.

Proficiency debugging and fixing technical problems as they arise.

Proficiency producing and running test cases to guarantee software quality.

Proficiency documenting code and application functionality.

Experience with Agile methodologies (Scrum, Kanban)

Build reports, gauges, and home pages.

Understands technical and functional design requirements related to ServiceNow.

Strong customer focus and desire to provide an impeccable customer experience.

Strong documentation, analytical, and problem-solving skills.

Strong written and verbal communication skills; must be able to interact well across all levels of the business.

Better together mentality, positive attitude, demonstrated experience in working well with others to encourage team cohesiveness and morale.

Ability to adapt/respond in a dynamic, fast-paced, customer-focused, IT environment characterized by rapid change, minimal lead times, and multiple competing priorities.

Ability to manage multiple priorities efficiently and effectively

Experiencia profesional:1-2 anos de experiencia en ServiceNow HRSD.

3-5 anos de experiencia general en el desarrollo de ServiceNow, idealmente implementando ITSM.

Experiencia en integracion de sistemas utilizando servicios web y otras tecnologias basadas en web como XML, HTML, AJAX, CSS, HTTP, REST/SOAP.

Experiencia con reglas comerciales, inclusiones de secuencias de comandos, acciones de la interfaz de usuario, trabajos programados: todos los aspectos programados del sistema ServiceNow

Experiencia con Javascript del lado del cliente y del servidor de ServiceNow y las API de ServiceNow

Servicios web con secuencias de comandos, AJAX, reglas comerciales, JavaScript, SOAP, REST Configuracion SSO-SAML e integracion de ServiceNow con otras aplicaciones

Personalizacion de ServiceNow usando paginas UI, macros UI y CMS usando CSS, HTML, Jelly.

Cambios personalizados en la interfaz de usuario con el uso de tecnologias web como DOM y cambios en HTML.

Competencia en la depuracion y solucion de problemas tecnicos a medida que surgen.

Competencia en la produccion y ejecucion de casos de prueba para garantizar la calidad del software.

Competencia en la documentacion del codigo y la funcionalidad de la aplicacion.

Experiencia con metodologias Agile (Scrum, Kanban)

Crear informes, indicadores y paginas de inicio.

Comprender los requisitos de diseno tecnicos y funcionales relacionados con ServiceNow.

Fuerte enfoque en el cliente y deseo de brindar una experiencia de cliente impecable.

Fuertes habilidades de documentacion, analisis y resolucion de problemas.

Fuertes habilidades de comunicacion escrita y verbal; debe poder interactuar bien en todos los niveles del negocio.

Mentalidad de trabajo en equipo, actitud positiva, experiencia demostrada en trabajar bien con otros para fomentar la cohesion y la moral del equipo.

Capacidad para adaptarse/responder en un entorno de TI dinamico, acelerado y centrado en el cliente, caracterizado por cambios rapidos, plazos de entrega minimos y multiples prioridades competitivas.

Capacidad para gestionar multiples prioridades de manera eficiente y efectiva.

Preferred SkillsHR Service Delivery, CAD, CSA Certifications

Experience with Performance Analytics

Experience in ATF and building QA and testing frameworks

ITIL Certification

Possess expertise in the team's and customer's systems, processes, and business domain.

Habilidades preferidasPrestacion de servicios de recursos humanos, CAD, certificaciones CSA

Experiencia con analisis de rendimiento

Experiencia en ATF y creacion de marcos de pruebas y control de calidad.

Certificacion ITIL

Poseer experiencia en los sistemas, procesos y dominio comercial del equipo y del cliente.

Get to know us

Zillow

is reimagining real estate to make it easier to unlock lifes next chapter.

As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting

and no matter what job you're in, you will play a critical role in making this vision a reality.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a

fundamental commitment to Equity and Belonging. Were also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But dont just take our word for it. Read recent reviews on

Glassdoor

and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees Choice Award, honoring the

Best Places to Work

in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME

100 Most Influential Companies

list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact us at

RecruitingAccessibility@zillowgroup.com

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