Customer Experience Specialist
3 weeks ago
**Customer Experience Specialist**Tempe, AZ / Servicing Customer Experience / Full-time About the companyValons mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers, operators, product enthusiasts, and experienced servicing professionals who are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing, the process of paying off ones mortgage, Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.Customer Experience at ValonThe Customer Experience team is a group of organized and altruistic individuals who provide exceptional customer service to our homeowners. Whether they take ownership of collections, manage default processes, or solve customer issues in real-time, the team acts as the bridge between Valon Mortgage and our customers. Equipped with extensive knowledge of the mortgage industry, each member prides themself on driving Valons mission of championing homeownership.About the RoleAs a part of our mortgage servicing team, we are looking for a Customer Experience Specialist who can take ownership of all things related to customer experience. You will be responsible for handling inbound and outbound homeowner communications efficiently, professionally, and in a friendly manner. You will be expected to multitask between customer experience and collections duties as the business needs evolve. Ultimately, the role will allow you to exemplify our mission by championing homeowners on the frontlines of customer service. Hourly rate starting at $20. **Responsibilities**+ Collect payments on delinquent loans+ Create a list of accounts that have not made payments+ Locate homeowner using credit bureau information, background checks, loan documents, and other paperwork or databases+ Resolve all levels of homeowner inquiries and issues with a goal of first contact resolution+ Listen to the homeowners story and determine if the past due can be collected+ Set up repayment plans and new terms of sale+ Update records once the loan is current+ Research homeowner questions using our internal servicing system+ Make decisions to resolve homeowner issues+ Accurately track and document all homeowner communications in a detailed and thorough manner+ Promote products and services with a strong focus on homeowner satisfaction+ Demonstrate a strong understanding of mortgage servicing, including escrow, payment application, and more+ Multitask in a fast-paced and highly demanding environment+ Regular and punctual attendance required+ Work nights and weekends with a flexible schedule, as required+ Spanish speaking preferred, but not required+ College degree+ 1-2 years of call center or customer service experience+ Mortgage servicing background preferred, but not required**Minimum Qualifications**+ Excellent communication skills+ Strong attention to detail and accuracy+ Collaboration**Benefits**+ Medical, dental, and vision insurance plans+ HSA and FSA plan available+ 17 vacation days, 5 sick days, and 11 paid company holidays+ 401(k) program with employer match+ Commuter benefits+ PC laptop#J-18808-Ljbffr
by Jobble
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Customer Experience Specialist
23 hours ago
Tempe, United States Valon Mortgage, Inc. Full time**Customer Experience Specialist** Tempe, AZ / Servicing Customer Experience / Full-time About the company Valons mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers, operators, product...
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Customer Experience Specialist
4 days ago
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Customer Experience Specialist
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Tempe, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
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Bilingual Customer Experience Specialist
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Customer Service Specialist
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Customer Service Specialist
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Tempe, United States Russell Tobin Full timeRussell Tobin and Associates/Pride Global is currently seeking Customer Service Specialists to work for our client's team in Tempe, AZ. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the tech industry. The position is a 6-month contract with the possibility of extension. Apply now, for immediate consideration!...
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Customer Service Specialist
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Tempe, United States Russell Tobin Full timeRussell Tobin and Associates/Pride Global is currently seeking Customer Service Specialists to work for our client's team in Tempe, AZ. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the tech industry. The position is a 6-month contract with the possibility of extension. Apply now, for immediate...
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Customer Service Specialist
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Tempe, United States Amazon.com Services LLC Full time1+ years of customer service experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce This is a full-time role and we offer our team the flexibility of a hybrid work schedule. We value in-person collaboration and time spent face-to-face. You will benefit from a schedule which...
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Tempe, United States PrideStaff Full timeThe Correspondent is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone and email. The Correspondent ensures compliance with clients program specifications, policies a Data Entry, Claims Processor, Operations Manager, Support, Account Specialist, Customer Service, Technology,...