Customer Service and Insurance Specialist

3 weeks ago

Denver, United States Trans Lease Inc Full time

**Customer Service and Insurance Specialist**

Denver, CO / Trans Lease Accounting and Operations / Full-time Trans Lease, Inc. is a subsidiary of Transwest, Inc., a diverse holding company with business units involved in heavy, medium, and light duty truck and trailer dealership activities, as well as manufacturing. Trans Lease serves customers throughout North America by providing financing of trucks and trailers and is a significant component of the combined corporate financial structure. We are looking to hire a Customer Service and Insurance Specialist. The position requires daily involvement with current customers, the maintenance of their lease or finance product accounts, as well as interoffice support between departments. The position will join a team of employees in a fast paced, team-oriented department. We offer competitive wages and a full benefits package including medical, dental, life, disability insurance, 401(K), paid holidays, paid vacation/personal time, and an employee car discount program. **ESSENTIAL DUTIES & RESPONSIBILITIES:**

+ Answer most in-bound customer calls and assist with inquiries, questions, and needs.

+ Provide Elite Customer Service to every customer.

+ Follow for correct insurance on new contracts.

+ Follow for insurance binders on expired or canceled insurance as required by lease or loan.

+ Handle insurance claims.

+ Assist Sales and Sales Support departments with various questions or items.

+ Pull payoffs on customer accounts.

+ Answer customer billing and payment questions.

+ Research and advise customers of toll violations and other third-party billing notifications.

+ Generate invoices for asset sales.

+ Notify customers of lease/loan expirations 90 days in advance.

+ Process terminated titles and termination packets for customers.

+ Scan document files and other scanning projects into system software.

+ Assist with account verification for customer audits.

+ Prepare assigned weekly reports.

+ Fill in for receptionist when required during meal times, sick days, and PTO.

+ Various tasks assigned by manager.

+ Provide open communication regarding customers between all departments within company.

**WORK ENVIRONMENT & PHYSICAL ABILITIES:**

+ Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.

+ Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

+ Ability to communicate by providing verbal feedback in a professional manner.

+ Ability to receive and analyze data and input into the computer.

+ Normal range of hearing and vision.

** REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:**

+ High school diploma or GED equivalent.

+ College degree preferred.

+ Valid Drivers License with good standing MVR.

+ General to advanced knowledge of computer and email systems.

+ Exceptional customer service skills.

+ Adobe Acrobat experience.

+ Prior experience in the automotive, insurance, mortgage, or banking fields is a plus but not required.

+ Detail oriented, multitasker and organized.

+ Ability to perform basic math calculations.

+ Knowledge of Microsoft Office programs.

+ Comfortable making outbound phone calls to insurance agents and customers.

+ Positive attitude and dependable.

+ Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.

+ Type: Hourly

+ Compensation Range: $20.00 to $23.00

+ Bonus Eligibility: No

+ Reports To: Operations Manager

+ Shift: 1st

+ Closing Date: Open until filled

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