Patient Services Representative I

4 weeks ago


Sandusky, United States Midwest Vision Partners Full time

Patient Services Representative I Department: Clinical Operations Employment Type: Full Time Location: Sandusky Office Reporting To: Diana Bunce Description Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed. Schedule: What you will be doing * Greet and check in patients in a friendly, courteous, and professional manner. * Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs. * Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration. * Prepares paperwork for patient visits. * Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution. * Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes. * Acts as a liaison between patients, guests, back office staff and providers. * Reconciles cash against daily charge and cash reports. * Schedule and confirm patient appointments as needed. * Create, distribute, and file new patient charts/medical records. * Perform clerical tasks such as copying, sorting, scanning, and faxing. * Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc. * Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies * Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook. * Perform any other duties as assigned What you know Required * High school diploma or GED * Strong verbal and written communication skills Desire * Telephone operator or high call volume experience * Entry Level * BSM Consulting : New Employee Orientation * 1st Health Compliance Training (as required) What you will receive * Competitive wages * Robust benefit package including medical, dental, life and disability (short- and long-term) insurance * Generous paid time off (PTO) program * Seven (7) company paid holidays * 401(k) retirement plan with company match * An organization focused on People, Passion, Purpose and Progress * Inspirational culture



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