Customer Service Representative

Customer Service Representative Start your career with Enterprise We are hiring immediately for a Customer Service Representative at the Grand Forks International Airport Get on the fast track to a more rewarding career with National and Enterprise - teams that are committed to quality, innovation, customer satisfaction, and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National, exciting careers and opportunities are made possible because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow for both our company and our employees. National has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Experience Representative provides superior, friendly, and efficient transactions and offers company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This is a Full-Time position working 40 hours a week. This position is located at the Grand Forks International Airport (GFK). Address is 2301 Airport Drive, Grand Forks, ND, 58203. We offer a robust Benefits Package including, but not limited to: Competitive Compensation - This position has a starting wage of $18/hour plus bonus/commission opportunities (Potential for $12,000 in annual bonus and commission). Paid Time Off, starting with 15 off per year Health, Dental, Vision insurance; Life Insurance; Prescription coverage Employee discounts on car rentals, car purchases and much more 401(k) retirement plan with company match and profit sharing The available schedule is: Sunday - Thursday 9am - 6pm Responsibilities include: Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management, and miscellaneous calls as assigned Assist to assess condition of rental upon return Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on the job training and development opportunities, and any company sponsored classroom training Perform miscellaneous and backup duties job-related duties as assigned Qualifications: High School Diploma or G.E.D. required Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI) Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must be at least 18 years old Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer, and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status and will not be discriminated against on the basis of disability.