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Customer Service Representative

2 months ago

Mequon, United States Brady Full time

Who are we: Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we’re just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. Why work at Brady: A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you’ll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world. What we need: Brady Corporation is seeking a Customer Service Representative that will provide new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints while adhering to SOX and ISO requirements to drive a best-in-class customer experience. Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of disciplines. The hours for this position are from 9am until 5pm. What you'll be doing: Handles each customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction. Through training and other learning opportunities, maintain a working knowledge and sufficient technical knowledge for all products of the division, and major product lines for other divisions to properly advise customers. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions. Develops relationships with customers and uses product and process knowledge to provide an unrivaled customer experience. Understands and contributes to company goals, missions, and philosophies as expressed by the customer service manager. Contributes ideas, decision-making skills and good judgment to achieve objectives. Objectively resolves customer inquiries and complaints from multiple channels effectively with moderate supervision. Customer Support Representative must become proficient in basic Trade Compliance and International Regulations to reduce risk of non-conformance for both the customer and organization. Provides customers product and service information and identifies application solutions to maintain revenue streams from customer relationships. Assess customer issues and identify resources and tools in order to provide solid solutions with an emphasis on minimizing customer effort. Identifies and initiates problem resolution by updating and delegating actions to teammates or leadership and validating completion of delegated actions for all open customer issues. Accountable to drive goals through individual metrics and a strong understanding of department, team, and individual goals. Initiates process improvement through collaboration with peers, inter-company departments, and leadership to exceed goals. What you'll need to be successful: High school diploma or equivalent. Minimum of 2 years of Customer Service or equivalent job related experience. Strong verbal and written communication and listening skills. Basic computer skills and experience working with Microsoft Office (Excel and Word). Previous experience following standard work procedures. Ability to problem solve, apply critical thinking and analysis. Effective time management and organizational skills. Ability to work under pressure and to make decisions independently. Ability to build relationships and collaboration with other departments. Ability to multi-task. Strong attention to detail. Highly adaptable to a changing, fast-paced environment. Champions change. Team player with the willingness to share job knowledge. Proactive approach. #J-18808-Ljbffr