Service Manager
2 months ago
Starting rate will depend on documented experience | Posted 20-May-2024 (EST) | Leesville, LA, USA | Full Time
**Work in a place where your team values YOU.**
**Champion Home Builders, Inc.** wants YOU We are seeking to hire a ? **Service Manager** ?to join our team in the **Leesville, LA** region.
**WHAT DO WE OFFER?**
+ **401k plan with company match**
+ **paid vacation**
+ **paid holidays**
+ **medical**
+ **Rx**
+ **Dental, vision, and life insurance** .
**WHO IS CHAMPION HOME BUILDERS, INC.?**
For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.
Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.
**Job Title** : Service Manager
**FLSA Status** : Exempt
**Prepared By** : Corporate Human Resources
**Summary** Supervises and coordinates activities of Service Representatives engaged in handling service orders and telephone complaints of customers by performing the following duties.
**Essential Duties and Responsibilities** include the following. Other duties may be assigned.
+ Monitors service calls to observe employee's demeanor, technical accuracy, and conformity to company policies.
+ Recommends corrective services to adjust customer complaints.
+ Answers questions about service.
+ Determines work procedures, prepares work schedules, and expedites workflow.
+ Issues written and oral instructions for Service Department.
+ Ensure vendor parts and retailer labor is recovered as stipulated in "Champion Supplier and Retailer Recovery".
+ Review contractor bills and ensure the work is in accordance to the amount they are charging.
**Supervisory Responsibilities**
Directly supervises employees in the Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
**Qualifications**
+ Exceptional customer service, relationship building, and interpersonal skills
+ Excellent analytical, planning, and scheduling ability
+ The ability to address customer and internal concerns efficiently.
+ The ability to delegate responsibilities, objectively evaluate the performance of subordinates, and hold others accountable in a constructive manner
+ Strong communication skills'both written and verbal
+ Strong interpersonal skills with the ability to work effectively in a team environment while managing individual duties effectively
+ Strong multitasking capabilities
+ A commitment to integrity, ethical and economical practices, and Champion's Operating Principles
**Education and/or Experience**
Associate's degree (A. A.) or equivalent from two-year college or technical school and five to seven years related experience and/or training; or equivalent combination of education and experience.
**Other Qualifications**
Must be able to travel up to 5% of the time annually.
**EEO Statement**
Champion Home Builders is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.
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