Field Service Automation Engineer

2 weeks ago


Chattanooga, United States Abbott Laboratories company Full time

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

PLEASE NOTE: This is not an active open requisition. We are building a candidate slate for a future opening. Red are cancelled

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve peoples health. Were always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Field Service Engineer Automation is the primary automation account contact covering both technical support and customer experience. The position provides on-going proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts.

Territory/Location

  • This position is a remote position.
  • Qualified candidates must currently live in the Chattanooga, TN area.
  • Travel up towards to 50%

What Youll Work On

  • Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues. Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs.
  • Perform proactive service support activities to maintain system performance. Apply standard troubleshooting tools or concepts to identify the real issue and its root cause.
  • Determine level of urgency of service support requests; develop recommendations and implement solutions that reflect customer and Abbott business need.
  • Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
  • Plan and prioritize customer visits and activities to do in each account.
  • Prepare; schedule; and execute training events with customers to improve customer self-sufficiency by developing the customers ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays.
  • Coordinate order, delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly.
  • Responsible for Service Contract Sales at assigned accounts.
  • Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews.
  • Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts.

Required Qualifications

  • Associates Degree or equivalent experience.
  • 2 years of relevant experience with instrumentation utilized in a laboratory environment
  • 2 years of experience interfacing with customers.
  • Travel 50%

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $31.55 $63.15 per hour. In specific locations, the pay range may vary from the range posted.



  • Chattanooga, Tennessee, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.PLEASE...


  • Chattanooga, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.PLEASE...


  • Chattanooga, United States Abbott Full time

    Job DescriptionAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160...

  • Automation Engineer

    7 days ago


    Chattanooga, Tennessee, United States GSK Full time

    İş Yeri: USA - Montana - HamiltonYayın tarihi: May 1 2024The Automation Engineer will assist the Automation Management in providing automation support to the Value Stream, serving as technical support on small and large projects, and driving alignment of site automation practices with global and industry engineering standards. The Automation Engineer...

  • Automation Engineer

    7 days ago


    Chattanooga, Tennessee, United States GSK Full time

    Nome do Local: USA - Montana - HamiltonData da Publicação: May 1 2024The Automation Engineer will assist the Automation Management in providing automation support to the Value Stream, serving as technical support on small and large projects, and driving alignment of site automation practices with global and industry engineering standards. The Automation...

  • Automation Engineer

    7 days ago


    Chattanooga, Tennessee, United States GSK Full time

    Standort: USA - Montana - HamiltonDatum: May 1 2024The Automation Engineer will assist the Automation Management in providing automation support to the Value Stream, serving as technical support on small and large projects, and driving alignment of site automation practices with global and industry engineering standards. The Automation Engineer participates...

  • Automation Engineer

    7 days ago


    Chattanooga, Tennessee, United States GSK Full time

    工作地點名稱: USA - Montana - Hamilton刊登日期: May 1 2024The Automation Engineer will assist the Automation Management in providing automation support to the Value Stream, serving as technical support on small and large projects, and driving alignment of site automation practices with global and industry engineering standards. The Automation...

  • Automation Engineer

    6 days ago


    Chattanooga, Tennessee, United States GSK Full time

    Site Name: USA - Montana - HamiltonPosted Date: May 1 2024The Automation Engineer will assist the Automation Management in providing automation support to the Value Stream, serving as technical support on small and large projects, and driving alignment of site automation practices with global and industry engineering standards. The Automation Engineer...

  • Automation Engineer

    7 days ago


    Chattanooga, Tennessee, United States GSK Full time

    Nazwa biura: USA - Montana - HamiltonPosted Date: May 1 2024The Automation Engineer will assist the Automation Management in providing automation support to the Value Stream, serving as technical support on small and large projects, and driving alignment of site automation practices with global and industry engineering standards. The Automation Engineer...

  • Automation Engineer

    6 days ago


    Chattanooga, Tennessee, United States GSK Full time

    Nom du site: USA - Montana - HamiltonDate de publication: May 1 2024The Automation Engineer will assist the Automation Management in providing automation support to the Value Stream, serving as technical support on small and large projects, and driving alignment of site automation practices with global and industry engineering standards. The Automation...

  • Automation Engineer

    6 days ago


    Chattanooga, Tennessee, United States GSK Full time

    Munkavégzés helye: USA - Montana - HamiltonKihirdetett időpont: May 1 2024The Automation Engineer will assist the Automation Management in providing automation support to the Value Stream, serving as technical support on small and large projects, and driving alignment of site automation practices with global and industry engineering standards. The...

  • Automation Engineer

    6 days ago


    Chattanooga, Tennessee, United States GSK Full time

    Nombre del sítio: USA - Montana - HamiltonFecha de publicación: May 1 2024The Automation Engineer will assist the Automation Management in providing automation support to the Value Stream, serving as technical support on small and large projects, and driving alignment of site automation practices with global and industry engineering standards. The...

  • Automation Engineer

    6 days ago


    Chattanooga, Tennessee, United States GSK Full time

    Tên địa điểm: USA - Montana - HamiltonNgày đăng tuyển: May 1 2024The Automation Engineer will assist the Automation Management in providing automation support to the Value Stream, serving as technical support on small and large projects, and driving alignment of site automation practices with global and industry engineering standards. The...

  • Automation Engineer

    6 days ago


    Chattanooga, Tennessee, United States GSK Full time

    Nom du site: USA - Montana - HamiltonData de publication: May 1 2024The Automation Engineer will assist the Automation Management in providing automation support to the Value Stream, serving as technical support on small and large projects, and driving alignment of site automation practices with global and industry engineering standards. The Automation...

  • Automation Engineer

    6 days ago


    Chattanooga, Tennessee, United States GSK Full time

    Nome della sede: USA - Montana - HamiltonData di apertura: May 1 2024The Automation Engineer will assist the Automation Management in providing automation support to the Value Stream, serving as technical support on small and large projects, and driving alignment of site automation practices with global and industry engineering standards. The Automation...

  • Automation Engineer

    6 days ago


    Chattanooga, Tennessee, United States GSK Full time

    Nama Site: USA - Montana - HamiltonTanggal Posting: May 1 2024The Automation Engineer will assist the Automation Management in providing automation support to the Value Stream, serving as technical support on small and large projects, and driving alignment of site automation practices with global and industry engineering standards. The Automation Engineer...

  • Automation Engineer

    6 days ago


    Chattanooga, Tennessee, United States GSK Full time

    Locație: USA - Montana - HamiltonData postării: May 1 2024The Automation Engineer will assist the Automation Management in providing automation support to the Value Stream, serving as technical support on small and large projects, and driving alignment of site automation practices with global and industry engineering standards. The Automation Engineer...

  • Automation Engineer

    6 days ago


    Chattanooga, Tennessee, United States GSK Full time

    Pobočka: USA - Montana - HamiltonDatum zveřejnění: May 1 2024The Automation Engineer will assist the Automation Management in providing automation support to the Value Stream, serving as technical support on small and large projects, and driving alignment of site automation practices with global and industry engineering standards. The Automation Engineer...


  • Chattanooga, United States Automation IG Full time

    Job DescriptionJob DescriptionRobotic / Automation OEM seeks electrical controls engineer. We have an immediate opening and will consider recent EE grad, entry level and experienced. Duties include Electrical design (panel & system) using CAD; PLC, HMI, Servo Programming; Providing Technical Support and Troubleshooting; Support in-house test and on-site...


  • Chattanooga, United States Apollo Technical Full time

    Apollo Technical has an immediate need for a Process Automation Engineer in the Chattanooga TN area Duties and Responsibilities : The ability to interpret technical documents, requirements, and design specifications with aggressive attention to detail. Ability to read, and understand the following types of industry-standard engineering drawings: -...