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Service Manager

1 month ago

Owasso, United States McClure Company Full time

***We have 100% paid for medical, dental & vision benefits for employees and eligible dependents Check out our other great benefits at*** ****** ***McClure Company has been voted one of the best companies to work for in Pennsylvania, consecutively, since 2009***

The McClure Company is searching for a Service Manager in our Williamsport, PA.

**Essential Functions:**

* Provides leadership for technicians, responsible for the oversight of work in field and provide appropriate technical support to perform quality work.

* Estimate & developing service small jobs proposals

* Perform site visits each week to assess technician effectiveness and show support.

* Ensure that department policies and work rules are followed by technicians.

* Assists in the scheduling of work with Dispatch and Regional Manager.

* Coordinates addition/reduction of work force based on seasonal & workload needs.

* Promotes positive morale of group thru daily communication, mtgs, lunches, etc.

* Develops a thorough knowledge of Field Centrix software.

* Responsible to minimize and manage technician un-billable time.

* Review completeness of work orders and related documentation for group.

* Approves any small tools and other truck stock purchase.

* Assists with the control of overhead expenses.

* Provide exceptional customer service.

* Ensure customers are notified of work, and follow-up communication.

* Addresses customer issues.

* Promote add-on work and project leads from techs.

* Participate in the on-call rotation (optional).

* Review and respond to tech comments within Field Centrix.

* Support the company safety policies.

* Assists in the overall tech training effort.

* Ensure that Apprentices are being cross-trained.

* Coordinates closely with contract sales personnel.

* Works closely with other managers for coordination and workload.

* Coordinate with all service department personnel (sales, project, ATC, Northern Region, etc) in a manner, which promotes mutual cooperation and aids the Company in all areas.

* Other duties as assigned

**Experience, technical skills & attributes required:**

* Ten years of field experience

* Understanding of HVAC/R and Plumbing including : Clean rooms, industrial applications, chiller & boilers, BMS controls, system design

* Professional, dynamic presence and ability to communicate with people of all levels

* Excellent written and verbal skills at technical and professional level

* Ability to work in a fast-paced environment with quotas and goals

* Proficient computer skills including Microsoft Word, Excel and Outlook.

Authorization to work in the United States indefinitely without restriction or sponsorship

Position is full-time Monday - Friday

To learn more about The McClure Company, please explore our website

McClure Company is an Equal opportunity employer. This Company considers candidates regardless of race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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This is a management position

This is a full time position

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