Software Trainer
2 weeks ago
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
As our Software Trainer you will develop and deliver training programs on payment processing products, processes and technologies for both internal and external clients. Maintain and update training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance. Provide engaging presentations, demonstrations, testing guides, advice and consultancy relating to systems, products, technologies and processes. Evaluate to determine if business outcomes have been achieved both internally and externally. Follow up to ensure continuous improvement. Proactively expand existing and build new knowledge. Participate in regular team meetings and work cooperatively with team members on projects.
What Part Will You Play?
- Eagerness to learn new product(s), offer improvements on processes and work to give clients a top rated training experience.
- Delivers a range of simple to moderately complex technical training content and a clear understanding of given subject(s) by following course syllabus with little to moderate deviation and adult learning models.
- Tailors training content based on individual client needs, as directed. Occasionally assists with simple design projects.
- Participates on internal teams including supporting new product rollouts
- Provides basic cross-training and support for colleagues.
- Contributes to on-site client support and training by providing basic advice relating to the applicable functionality of the system and ancillary products. Accompanies/supports higher level trainer/manager as needed; however, training could be single trainer led.
Minimum Qualifications
- Bachelor's Degree
- Relevant Experience or Degree in: Additional experience in lieu of degree will be accepted
- Typically Minimum 2 Years Relevant Exp
- Training delivery experience; relevant subject matter experience
- Experience of full training life cycle - analysis, design, delivery, evaluation; proficient in second language
- Experience in training or teaching adults
- Relevant Training certification.
- Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
- Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
- Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
- Subject Matter Knowledge - Proficient in multiple products and technologies; good understanding of cross-functional dependencies
- Training Delivery - Ability to dissect and transfer knowledge to diverse audiences
- Training Design - Ability tailor training content to meet audience requirements
- Communication - Professional written and verbal communication
About TouchNet
TouchNet, a Global Payments Company, is a pioneer in delivering innovative commerce solutions to Higher Education. Since 1989, colleges and universities have relied on TouchNet to unify and secure transactions everywhere money moves on campus. Today, TouchNet U.Commerce is the premier commerce management system for Higher Education. TouchNet solutions help institutions run campus business better by providing greater control over transactions, costs, compliance, and financial operations.
TouchNet, a Global Payments Company, is committed to Diversity, Equity, and Inclusion (DEI). As "Champions of Inclusion," we are fully committed and focused on creating a better tomorrow in the communities in which we live and work. Diversity is integral to our culture, and we are passionate about building and sustaining an inclusive and equitable working and learning environment.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
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