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Mitarbeiter B2B Client Services
2 months ago
Mitarbeiter B2B Client Services (m|w|d) München
Key Account Manager | Relationship Management | Kundenberater
Vollzeit, Teilzeit
ohne Führungsaufgaben
mit betrieblicher Altersvorsorge
DAB BNPParibas ist die depotführende Bank für unabhängige Vermögensverwalter:innen, Fondsvermittler:innen, Anlageberater:innen und institutionelle Kund:innen. Mit Marketing- und Vertriebsunterstützung, Veranstaltungen oder Know-how rund um die Einhaltung regulatorischer Vorgaben unterstützt DAB BNPParibas die B2B-Partner:innen in ihrem Arbeitsalltag.
In Nürnberg oder München suchen wir dich in Vollzeit oder Teilzeit unbefristet zum nächstmöglichen Zeitpunkt als Mitarbeiter B2B Client Services (all genders) bei Personal Investors.
Aufgaben
Deine Hauptaufgabe in dieser Position ist der qualitativen und quantitativen Support und Service für Finanzportfolioverwaltungen, Anlage-/Abschlussvermittlungen und Fondsvermittlungen. Freue dich auf eine Aufgabe, in der du deine Kommunikationsfähigkeiten gewinnbringend einsetzen kannst.
In deiner Position bist du verantwortlich für die Bestandskundenbetreuung und das Relationshipmanagement, insbesondere für unsere strategischen Kund:innen
Durch deine ausgeprägte Kommunikationsfähigkeit vertrittst du die Bank telefonisch, schriftlich und gegebenenfalls auch persönlich bei Kundenbesuchen
Du verantwortest die Aufnahme und Beantwortung von Anfragen und Beschwerden und leistest damit einen wertvollen Beitrag für die Bank
Deine wiederkehrenden Aufgaben umfassen den Research von Anfragen und die Erstellung von notwendigen Auswertungen
Weiterhin sorgst du verantwortungsvoll für die Einhaltung des definierten Servicelevels über die verschiedenen Eingangskanäle
Bei unklaren Aufträgen wie Zahlungsverkehr, Compliance-Auflagen, KYC/KYI Anfragen etc. ist es deine Aufgabe, Rückfragen zu stellen und diese serviceorientert nachzuverfolgen
Die Einhaltung der Compliance Richtlinien nach den Vorgaben der BNPP rundet deinen Verantwortungsbereich ab
Profil / Ihre Qualifikation / Ihre Persönlichkeit:
Du hast eine abgeschlossene kaufmännische Ausbildung, ein Studium mit Schwerpunkt in Finanzen oder eine vergleichbare Qualifikation
Idealerweise kannst du auf mehrjährige Berufserfahrung in der Kundenbetreuung zurückgreifen
Besonders ausgeprägt sind deine Service- und Kundenorientierung sowie deine Fähigkeit Kund:innen Hilfestellungen bieten zu können
Du überzeugst durch einen souveränen Umgang mit kritischen Themen
Die Fähigkeit auch bei hohem Arbeitsaufkommen für Qualität und effektive Abarbeitung zu sorgen gehört zu deinem Portfolio
MS-Office-Anwendungen sind für dich keine Fremdwörter
Du verfügst über sehr gute Deutschkenntnisse und Grundkenntnisse in Englisch
Das erwartet Sie
30 Tage Urlaub und zusätzliche Sonderurlaubstage
Arbeiten im Büro und von zu Hause
Vielfältige Möglichkeiten für deine Entwicklung, wie interne und externe Trainings, Förderprogramme für Talente und (inter)nationale Karriereperspektiven in der BNP Paribas Gruppe
Zuschüsse zum Job Ticket Deutschland, zu PKW- & Fahrrad- Leasing
Betriebliche Altersvorsorge beim BVV
Professionellen Support und tolle Angebote für dein Privat- und Familienleben von benefitatwork und voiio
Versicherungsschutz über eine Gruppenunfallversicherung und einen Hinterbliebenenschutz
Vielfältige Angebote für deine Gesundheit, wie Zugang zu über 6.000 Sport- und Gesundheitseinrichtungen mit EGYM Wellpass
Bewerbung
Möchtest du eine Welt im Wandel mitgestalten? Bewirb dich jetzt in nur 5 Minuten.
Bitte sende uns deine Bewerbungsunterlagen ausschließlich über unser Online-Portal. Bewerbungen per eMail oder auf Papier können wir leider zum Schutz deiner Daten nicht berücksichtigen.
Du erfüllst nicht jede Anforderung? Kein Problem, bewirb dich gerne trotzdem.
Für uns ist es wichtig, dass du dich auf der Position entfalten und weiterentwickeln kannst.
Diversität ist für uns eine Stärke. Wir sind überzeugt von den zahlreichen Vorteilen vielfältiger Perspektiven, Erfahrungen und Kompetenzen. Unser Anspruch ist es daher unvoreingenommen auszuwählen: Informationen zu deiner Ausbildung und Berufserfahrung sollte dein Lebenslauf enthalten – mehr brauchen wir nicht. Mehr zu unserem D&I Committment findest duhier.
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