Senior Manager, IT Services

3 weeks ago


Foster City, United States Zoox Full time

As a Senior Manager of the IT Client Services team you will provide strategic guidance to the team supporting the future growth of Zoox. You will create and mature processes and standards within the team and drive projects to improve the user experience and team efficiency. You will also be involved in strategic planning and implementation, as it pertains to Client Services. In addition, the Senior Manager is responsible for conducting performance reviews and evaluating work and progress. You will mentor subordinates on administrative policies and procedures, technical problem resolution, and prioritization methods. This role requires an individual to have exceptional problem-solving, communication, and leadership skills. In this role, you will:

Drive the strategy, productivity, and growth of the Zoox Client Services organization. Work with other parts of the business to provide strategic leadership to the Client Services management teams. Hire, train, and mentor Client Services Managers, Engineers and Technicians. Develop, enhance, and implement Client Services processes, policies, and best practices. Build strategic relationships between internal IT resources and external vendors. Create and manage budget plans and procurement strategy. Work cross-collaboratively on client-side projects to improve security, increase efficiency, and/or improve user experience. Qualifications

10+ years of experience in an IT Support Leadership role. Demonstrated ability to manage teams of 25 or more, supporting 5,000+ users. Ability to engage with stakeholders at all levels of the organization. Experience with Linux, Windows 10, Chrome OS, and macOS in an enterprise environment. Experience with Jira, Confluence, or similar ticketing and documentation tools. Bonus Qualifications

Familiarity with VMware and client level virtualization software (Parallels, VirtualBox, etc.) Understanding Information Technology Infrastructure Library (ITIL). Experience supporting AV or running live stream events. Understanding of basic networking concepts (VPN, DHCP, DNS, etc.) Experience supporting a manufacturing environment. Compensation There are three major components to compensation for this position: pay, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The pay range for this position is $155,000 to $225,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The pay range listed in this posting is representative of the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance. About Zoox Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team. Follow us on LinkedIn Accommodations If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter. A Final Note: You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

#J-18808-Ljbffr



  • Foster City, United States Zoox, Inc. Full time

    Foster City, CA / Information Technology Network Services & Client Support / Full-time/ Hybrid. As a Senior Manager of the Client Services team you will provide strategic guidance to the team supporting the future growth of Zoox. You will create an Client Service, Manager, Information Technology, Client Support, Senior, User Experience, Automotive


  • Foster City, United States Zoox, Inc. Full time

    Foster City, CA / Program Management Office Program Management Office / Full-time/ Hybrid. The Program Management Office (PMO) at Zoox is responsible for driving cross-functional program planning and execution at the highest level. We partner with Program Manager, Technical, Manager, Program, Corporate Strategy, Senior, Technology, Automotive


  • Foster City, United States Zoox Full time

    Zoox is looking for a Senior Engineering Manager to help us build a world class robotaxi service. In this role, you will lead the engineering teams responsible for developing the software interfaces that directly impact riders’ experiences. You will work with engineers across the company and will collaborate with researchers, designers, product, and...


  • Foster City, United States Knewin Full time

    Program Management Office (PMO) is a small team of highly cross functional program managers that drives quarterly product planning, drives the execution and tracking of company product and service milestones, and helps provide the company leadership with a detailed status of company progress that is used to adjust company priorities and resource allocation....


  • Foster City, United States Zoox Full time

    We are inventors, builders, and doers, passionate and purposeful in the work we do. We have a once-in-a-century opportunity to reinvent personal transportation-and we need your help. At Zoox, you'll find a creative, collaborative environment where great ideas thrive and where everyone is driven by the same big purpose. The Zoox Communications team brings...


  • Jersey City, United States GRMS IT Consulting Full time

    Senior Technology Manager Long Term Contract NYC/NJTop International Investment Bank is a seeking a Technology Manager with 10+ years of experience in Application Development services. Standardize and automate disciplines in Application Development Services area across various technology stacks: Java, .net, weblogic, websphere etc. Ideal candidate should...


  • Foster City, United States Zoox Full time

    The IT Applications team oversees a diverse portfolio of over 100 applications and services, ranging from custom-built solutions to enterprise SaaS applications. As the Senior Manager, IT Applications, you will lead this team of Developers, Administrators, and Analysts, playing a pivotal role in the advancement, implementation, and oversight of Zoox's IT...


  • Jersey City, United States GRMS IT Consulting Full time

    Senior Technology Manager Long Term Contract NYC/NJ Top International Investment Bank is a seeking a Technology Manager with 10+ years of experience in Application Development services. Standardize and automate disciplines in Application Development Services area across various technology stacks: Java, .net, weblogic, websphere etc. Ideal candidate should...


  • Foster City, United States Zoox Full time

    The Program Management Office (PMO) at Zoox supports some of the company’s most complex, cross-functional decisions and programs. When needed, members of the PMO will roll up their sleeves and work hand-in-hand with engineering and operations to solve issues that arise. We pride ourselves on our ability to take complexity and translate that into meaningful...


  • Foster City, United States Zoox Full time

    We are inventors, builders, and doers, passionate and purposeful in the work we do. We have a once-in-a-century opportunity to reinvent personal transportation-and we need your help. The Communications Team brings Zoox's mission, strategy, and values to life through clear, consistent, and engaging communications and programs. You'll find a creative,...


  • Foster City, United States Zoox Full time

    The Program Management Office (PMO) at Zoox supports some of the company's most complex, cross-functional decisions and programs. When needed, members of the PMO will roll up their sleeves and work hand-in-hand with engineering and operations to solve issues that arise. We pride ourselves on our ability to take complexity and translate that into meaningful...


  • Foster City, United States Aditi Consulting Full time

    Summary: The main function of an account manager is to manage the operational service and support needs for company member banks and associations in a help desk environment. Major Job Duties and Responsibilities: Providing information and direction for customers regarding company Net services, operating rules, integrated billing, and general authorization...


  • Foster City, California, United States Visa Full time

    Job Description The Global Talent Management team creates the insights, strategies & practices required to unlock the full potential of our teams and talent, and ensure we have the leadership needed for the future of Visa.  This role is for an emerging leader who is motivated by high visibility work that impacts how our people continuously develop and...


  • Foster City, United States IT Solutions LLC Full time

    Validation Engineer, Valgenesis Foster City, VA Length: year to start, likely extensions Responsibilities Validation Plans and Change Controls for Valgenesis project Validation testing strategy in accordance with client's policy and procedures closely with System Manager, Quality Assurance and Business Process Owners to effectively and efficiently implement...


  • Foster City, CA, United States Zoox Full time

    Foster City, CAProgram Management Office – Program Management Office /Full-time /On-siteProgram Management Office (PMO) is a small team of highly cross functional program managers that drives quarterly product planning, drives the execution and tracking of company product and service milestones, and helps provide the company leadership with a detailed...


  • Foster City, United States Ascend Full time

    Job DescriptionJob DescriptionAscend Talent Solutions Job DescriptionJob Description – The Property Manager manages the building operations and property management team members ensuring the fiscal and operational success of the building. With excellent analytical skills, the primary responsibility of the Property Manager will be the financial management...


  • Foster City, United States The Rockridge Group Full time

    Job DescriptionJob DescriptionManaged Print Service Delivery Manager (SDM)Key Roles and ResponsibilitiesJob DescriptionThe Service Delivery Manager manages a customer’s fleet of business document output devices (printers, copiers, and fax machines) at customer locations with a focus on maximizing uptime, utilization, and user satisfaction while minimizing...

  • Project Manager

    3 weeks ago


    Foster City, United States Harvest Technical Services Full time

    Onsite: Foster City, CA JOB DESCRIPTION: The project manager will work at the direction of the Associate Director, and oversees all necessary activities relating to the initiating, planning, execution, commissioning, and closeout requirements necessary for the successful completion and delivery of the Lifecyle Laboratory Project. The primary responsibility...


  • Century City, United States Regal Executive Search, LLC Full time

    Senior Manager, Transaction Advisory Services The Transaction Advisory Services Senior Manager will be responsible for managing financial due diligence engagements for middle market strategic and financial (private equity) acquirers. Education: - Bac Advisor, Transaction, Manager, Senior, Accounting, Service, Staffing, Technology


  • Foster City, United States Alluxio Inc Full time

    Proven at a global web scale in production for modern data services, Alluxio is the developer of open-source data orchestration software for large-scale analytics and AI. Alluxio is in production use today at eight out of the top ten internet companies, and seven of the ten highest-valued companies in the world. Our mission is to orchestrate data for all...