Delivery Advisor

2 months ago

Nashville, United States Lazydays Full time

** Delivery Advisor**

**Job Category****:** Service - Advisors **Requisition Number****:** DELIV003029 Showing 1 location **Job Details**

**Description**

Lazydays RV is an iconic name in the RV industry. Headquartered in Seffner, Florida, the home of the largest RV dealership in the world, Lazydays is committed to creating an environment of diversity where all employees are inspired to share their passion, talents and ideas.

Lazydays was taken public in 2018 and is executing on a rapid growth strategy that includes acquisitions as well as greenfield start-ups. This is an excellent opportunity for a motivated individual to develop their skills in a fast-paced, growing business.

Our employees embody the core values of customer first, teamwork, professionalism, accountability, fun and family. We offer unlimited career opportunities for individuals who want to collaborate, innovate, develop and deliver the most compelling RV experience imaginable for our customers.

SUMMARY:

This position is responsible for interacting with internal customers and personnel to provide a great customer experience.

Review delivery tickets with customer & oversees the service of vehicle.

Promote upgrades and accessories to customers.

Write service tickets for warranty work on new and pre-owned units purchased by customers.

Interact with Warranty Department to get authorization for Warranty repairs.

Check status of sublet work and parts orders.

Communicate with customer as to progress of the coach.

Work with the sales department as required.

Maintain NPS standards as set forth by Department Manager.

Dispatch Repair Orders to tech team on daily basis.

Keep log sheet of workload for Department Manager and technicians review.

Meet with the Sales Team and Tech daily to update status of sold vehicles.

Check on Open Repair Orders daily and close as needed.

Return all phone messages in a timely manner.

Keep all paperwork and repair orders current.

Prepare required reports.

Meet and greet the customers on day of delivery.

Attend all company required meetings.

Additional responsibilities as requested or required.

QUALIFICATIONS AND EXPERIENCE:

Valid Florida Drivers License and clean driving record to meet insurance requirements

Detail oriented.

Excellent time management skills, ability to multi task and re prioritize as needed.

Ability to handle stressful situations and resolve problems with minimal supervision/direction.

Mechanical knowledge helpful.

Ability to speak, read, write and comprehend English

Must have excellent customer service and communication skills, both verbal and written.

Two years of dealership service advisor experience is preferred.

RVIA/ASE certification preferred.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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