Spa Reception

Duties and Responsibilities:

•Upholds the established protocols and procedures of the company, including those added/modified as needed.

•Answer phones and incoming emails for all spa business. •Assist phone guests in a friendly and courteous manner.

•Accurately book, change, and cancel spa appointments, packages and services.

•Check guests into the software system and appropriately charge for services performed.

•Effectively be able to handle customer complaints and escalations. Report any and all complaints to the Manager or Assistant Manager.

•Report issues and offer solutions to the Manager regarding guest services / reception policies, procedures and protocols.

•Actively educate guests on the spa, treatments, services, retail products, memberships, promotional packages and/or discounts available.

•Communicate to spa leadership any issues involving staff, guests or facility operations which require attention.

•Navigate computers, spa software, and phone lines with skill and proficiency.

•Assist with or perform other duties as assigned by the staff Manager.

Position Requirements:

•Must have excellent attention to detail and organization skills.

•Work effectively on a team as well as individually.

•Must have high integrity and be honest.

•Flexible availability including nights and weekends.

•Point of sales systems proficiency.

•Must be able to effectively and professionally perform job tasks in fast-paced conditions.

•Enjoy working with people and possess a friendly and outgoing personality.

•Must have excellent communication skills.

•Must have the ability to multitask.

•Must have enthusiasm and possess excellent customer service skills.

•Must possess basic math and money handling skills.

$18.00+ per hour based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement and more.