Server
4 weeks ago
**Position:** Server **Location:** 322 Broadway Nashville , TN **Job Id:** 221 **# of Openings:** 1 **JOB OVERVIEW:** Responsible for excellence in guest satisfaction; serves food and/or beverages to the guests according to established standards and keeps dining area clean at all times by performing the following duties:
**Rate of Pay:** $2.13 Plus tips **POSITION DESCRIPTION:**
* Possesses full knowledge of food and beverage products served and utilizes suggestive selling techniques.
* Takes orders and delivers food and beverage in a timely manner.
* Ensures guests receive immediate, friendly, and personalized service to build their intent to return.
* Guides guests through menus, answers questions thoroughly, and provides specific item suggestions and information about the establishment.
* Maintains positive guest satisfaction by exceeding service expectations.
* Handles guest complaints or directs them to a manager.
* Operates point-of-sale system with high level of efficiency and handles large amounts of currency.
* Practices proper cash handling procedures by addressing the point-of-sale system after every transaction, properly organizing money, counting change back to guests, and following appropriate checkout procedures.
* Sets up and breaks down equipment and supplies.
* Maintains work areas by organizing and cleaning service stations and pre-bussing tables as needed of all used glassware/plateware/silverware/etc.
* Writes down all orders and inputs them into the point-of-sale system accurately.
* Scrapes, racks, and stacks glassware/plateware/silverware properly in dishwashing area.
* Acts as a final check on the quality of food and beverage items before they are served to guests and ensures appropriate garnishes and condiments are on plates.
* Assists management in training new Staff Members within their department when applicable.
* Completes all opening, running, and closing duties as assigned.
* Delivers and/or carries (with or without trays) food and beverage items, for own and others tables, with a sense of urgency; knows all table numbers and floor plans.
* When necessary, will occasionally assist host person with greeting and seating guests.
* Adheres to responsible alcohol service established by company policy.
* Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
* Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
* Adheres to all company policies and procedures as established in the Staff Member Handbook.
**SKILLS/EXPERIENCE:**
One to two years experience working as a food & beverage server in a high-volume restaurant; or equivalent combination of education and experience.
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