Desktop Support Technician

2 weeks ago

Sparrows Point, United States Ovation Workplace Services Full time

Deskside Support Services JD : The Onsite technician responsibilities include: ▪ Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals. ▪ Troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS ▪ Setup and configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals. ▪ Guide users with step-by-step instructions on installing applications. ▪ Document and record incidents, service requests and their resolutions in the internal ticketing system. ▪ Direct unresolved issues to the next level of support personnel ▪ Help create technical documentation and manuals (KA) for known issues. ▪ Image and deploy Laptops/ Desktops/Tablets to end users. ▪ Asset Management (stock level check, tracking, receiving, preparing and shipment of assets) ▪ Coordinating office moves ▪ Level 2 Technicians to provide White Glove support to identified onsite VIPs. White Glove support will also include expediated end user device troubleshooting, proactive support, proactive monitoring and health checks, targeted training on new tools for executive, custom onboarding process for executive etc.

  • Desktop Support Specialist

    1 week ago

    Sparrows Point, Maryland, United States Ovation Workplace Services Full time

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    West Point, United States TEKsystems Full time

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    West Point, Virginia, United States HCL Technologies Full time

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    1 week ago

    West Point, Virginia, United States HCL Technologies Full time

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    3 weeks ago

    High Point, United States TEKsystems Full time

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    2 weeks ago

    West Point, Virginia, United States HCL Technologies Full time

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    3 weeks ago

    West Point, Virginia, United States HCL Technologies Full time

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    West Point, United States HCL Technologies Full time

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    Sparrows Point, United States Mccormick & Company Full time

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    2 months ago

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    2 months ago

    Sparrows Point, United States McCormick & Company Full time

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    2 months ago

    Sparrows Point, United States McCormick & Company Full time

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    2 months ago

    Sparrows Point, United States McCormick & Company Full time

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    1 week ago

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    1 week ago

    Sparrows Point, United States McCormick & Company Full time

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    2 days ago

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