Current jobs related to Maitre D - Las Vegas - Caesars Entertainment

Job Description

ESSENTIAL JOB FUNCTIONS: DINING ROOM SERVICE RELATED

(includes but is not limited to the following)

•Reservation Book organization and confirmation - first thing Maitre'd does is to make sure all large groups are re-confirmed. Based on confirmed covers, pre-calculate and organize the seating for the night to make sure there's a minimum waiting for guests while turning table maximum.

•Dining Room Dressing - Prior to the Staff Meeting, he checks the room to make sure room is dressed 100%, (i.e. lights, music, table settings, candles, menus, centerpiece, etc.)

•Greet all guests 100% - In charge or making sure all guests are checked-in, greeted and placed in the order of their reservation time and the time they walked in with a Maitre'd assistance (therefore, train all new Maitre'd coming in.)

•Seat all guests (100%) - Maitre'd is the only staff who decides (where) and seats guests at Vanderpump Cocktail Garden. If guests are waiting for table at the Bar, he is the one to get them to be seated and carries drinks for guests if any to their table.

•Take Drink Orders - As needed to help the Server in charge of drink orders to expedite service and turn tables. Maitre'd needs to follow Sequence of Service when taking drink orders.

•Take Food Order - As needed to help the Server in charge of drink orders to expedite service and turn tables. Maitre'd needs to follow Sequence of Service when taking food orders.

•Bus Tables - To expedite the table turning, helps Servers to clear dirty glassware and plates, wipe tables and reset when needed.

•Table Set Up - Make sure tables are set up accordingly for the next guests waiting.

•Circulate the dining room and bond with guests - Works the room throughout the night to make sure everyone is being serviced to the Vanderpump standard.

•Food and Drink Service -Whenever necessary, Maitre'd serves food and drinks (i.e. refilling wine glasses, water and coffee).

•Dealing with Guest Complaints if any - Gather the facts, inform the manager of the guest opportunity and do not try to resolve the guest opportunity.

•Special Requests - Communicate with Servers and Managers regarding special requests (birthdays, anniversaries or special events).

JOB DESCRIPTION

PERFORMANCE REQUIREMENTS: (necessary to know skills)

•HOW TO ANSWER THE PHONE - Take a Reservation

•HOW TO GREET A GUEST

•HOW TO SEAT - Where for Whom and How

•HOW TO SAY HELLO AND GOODBYE

•HOW TO ESCORTTHE GUEST TO THEIR TABLE

•HOW TO DEVELOP A PERFECT BODY LANGUAGE

•HOW TO KEEP FOCUS ON THE DOOR

•HOW TO CONTROL GUEST WAITING IN LINE

•HOW TO DEVELOP AND USE BIRDS EYE VIEW TO SEE THE WHOLE ROOM

•HOW TO CONVERSE WITH GUESTS AND TM's DURING SERVICE HOURS

•HOW TO DEAL WITH CELEBRITIES

•HOW TO SERVE A DRINK AND FOOD

•HOW TO OPEN A BOTTLE OF WINE AND SERVE

•HOW TO OPEN A BOTTLE OF CHAMPAGNE AND SERVE

•HOW TO CLEAR A TABLE

•HOW TO CLEAR A PLATE

•HOW TO ACCEPT GRATUITY

•HOW TO WEAR A UNIFORM

•HOW TO DRESS THE RESTAURANT - Lighting, Candles, Music, Etc

•HOW TO TAKE A FOOD ORDER

•HOW TO TURN TABLE - Speed

1. Approaching and Seating the Guest

(1) The one way only way with right attitude (in the walk and body language, etc.)

{2) While approaching, find the leader of the group

{3) You must quickly evaluate the guest(s) {who they are, where they should be sat, etc.)

(4) Eye contact with the leader {in that split second, tell the leader everything}

(5) Hand shake almost all the time

{6} Bonding - Take time to build rapport when greeting and while seating guests.

{7} Make communication with the rest of the group, positive, charming and controlling body language

2. The whole front staff

Should have awareness of your presence in taking guests to the table.

3. Arrival at the table

You must project with an attitude/body language that this beautiful table is the only one for you.

4. Manipulate and Control the seating

Women inside, host outside, etc. This is a basic ABC etiquette..

5. Transition from the Maitre'd to the Waiters

(1) Never leave the table empty - make a smooth transition with server

(2) Waiter must meet you whenever possible (if not, at least body language to you and guests)

(3) Drinks should be ordered within minutes.

(4) Maitre'd will introduce server by name.

Most importantly, you must train all front staff to respond and follow your lead

TYPICAL WORKING CONDITIONS:

•Clean

•Discipline

•Dress the room

•Energy

•Create a rhythm for the Evening

•Rhythm, Energy, work the room and table touch is a part of the performance

QUALIFICATIONS:

Relevant experience in a high quality, high volume operation preferred.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

About Us

Help us roll out the red carpet at Caesars Palace This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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