Public Space/ House Attendant

3 weeks ago

Minneapolis, United States Aparium Hotel Group Full time
Position: Public Space/ House Attendant - PM Shift Location: Minneapolis, MN
Job Id: 632 # of Openings: 2 PUBLIC SPACE/HOUSE ATTENDANT - PM SHIFT Reports to Housekeeping Manager: position is non-exempt WHO WE ARE Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve. Hewing Hotel is in Minneapolis' vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball's Minnesota Twins. With easy access to all interstates as well as Minneapolis' Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities. While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets. WHO YOU ARE You are someone who understands the smallest details can make the biggest impact. You know hospital corners aren't just for hospitals, and the smell of a freshly cleaned room makes you smile. It's impossible for you to walk by a gum wrapper on the ground without picking it up, and you jump at the opportunity to help a colleague or friend. You understand that a fresh and clean environment is one of the most impactful ways to create a welcoming and comfortable space for guests and team members alike. Your past experiences have led you to understand that there is an art + science to the how and what a hospitality professional is responsible for. You delight in the smiles you share and the positive experiences that you create. You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it is just natural for you to do so. Above all, it is your mission to spread joy to all you encounter. You are energized through your interactions with people, and there is nothing that gives you more satisfaction thank making a customer or team member smile. THE ROLE The Public Space/House Attendant reports to the Housekeeping Manager and is the consummate team player. They assist their Housekeeping peers, with delivering the items needed to clean guest rooms and helps stock their carts. They help with the more labor-intensive tasks, such a flipping mattresses, hanging pictures and moving furniture or debris. The Public Space/House Attendant also restocks the Housekeeping shelves and maintains the cleanliness of common areas in the hotel, such as the lobby, restrooms and Rooftop areas as well as portions of the restaurant space. As part of the Housekeeping staff, a Public Space/House Attendant must be detail-oriented, have good customer service skills, understand cleaning basics and be able to lift/move sizable items. This position truly has the power to be the hotel MVP, as they will interact with and/or impact everyone in the hotel, guest and team member alike. It's important that the person in this role have strong and adaptable interpersonal skills, demonstrating that they can get along with most anyone. WHAT YOU WILL DO
  • Uphold and role model the company's principles of People, Place and Character
  • Use discretion and respect the privacy of the hotel's clients and guests
  • Assist the cleaning of guest rooms behind the scenes by the housekeepers
  • Clean hallways, floors, doorways and assist with removing trash
  • Assist with needs of the housekeepers during shifts to remove linen and other required tasks
  • Practice proper safety protocols while cleaning guest rooms, stocking linen and terry and completing assigned checklists
  • Collaborate with Housekeeping leadership, demonstrating a united front as a team committed to providing the best possible guest and team member experience
  • Take pride in your work, strictly adhering to health, safety and sanitation guidelines
  • Work in an organized fashion following the sequence of service with the utmost respect for your equipment and workspace
  • Demonstrate a professional sense of urgency while in the guest rooms and public space to provide an thoughtful guest experience by keeping spaces clean and well organized
  • Foster open lines of communication within the department by actively participating in daily line ups and staff meetings, maintaining a transparent dialogue among the team to voice ideas and concerns, while course-correcting any missed opportunities
  • Actively participate in feedback sessions with Housekeeping Leadership to further develop your skill set and improve upon housekeeping standards and practices
  • Maintain regular communication with the housekeeping leadership team to ensure alignment on daily priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation
  • Observe conditions of furniture, walls, trim work and carpeting and report anything substandard to the Housekeeping Leadership and/or Engineering department to make corrections and improvements as needed
WHAT YOU WILL NEED
  • Previous work experience within Housekeeping preferred
  • Ability to work 4-5 days per week from 3:30 pm - 12:00 am, including weekends and holidays
  • A passion for the importance of cleanliness
  • Basic knowledge of cleaning techniques, safety procedures and requirements
  • Conversational proficiency of the English language to receive and execute verbal and written communication and direction
  • Adaptable interpersonal communication skills to address employees at all levels of the hotel
  • Ability to work in a fast-paced environment for extended periods of time to meet high business volume
  • Ability to lift, balance and carry up to 50 lbs. to transport carts, cleaning supplies, linen, equipment, etc.
  • Ability to lift, balance and carry (with assistance) up to 100 lbs. to transport mattresses, inventory, equipment, etc.
  • Ability to stand or walk for the entirety of an 8 hour shift to clean and organize the guest rooms, spaces, storage, equipment, etc.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.
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