Lead Customer Service Specialist

Job Description

Job Description

As a

Customer Service Specialist,

you'll be at the forefront of our client's mission of delivering exceptional service and solutions to clients. Whether addressing inquiries, resolving issues, or offering expert guidance on products and services, you will play a pivotal role within a growing organization. If you have experience in customer service or sales support, keep reading Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and in-person Provide accurate information about seed products, pricing, availability, and delivery schedules Assist customers with production selection, offering recommendations Address and resolve customer complaints or concerns in a timely manner Process customer orders accurately and efficiently, ensuring details are recorded correctly in the system Ensure timely delivery of orders by coordinating with logistics with both internal warehouse team members and transportation vendors Learn and stay informed about seed products Educate customers about seed product features and benefits Build strong relationships with customers Maintain accurate records of customer interactions, transactions, and feedback within systems Generate reports and compile data within spreadsheets Create and maintain electric and physical filing systems Act as a key member of the team by assisting management and office personnel with various projects and tasks Requirements: An associate or bachelor’s degree is preferred, or commensurate experience Previous leadership experience as a supervisor or manager required Experience in customer service or sales support Excellent communication and problem-solving skills Proficiency in MS Office and working in multiple systems Ability to prioritize tasks, organize, and manage time effectively Customer-focused mindset Ability to thrive in a fast-paced environment Able to take direction from management Skilled at training others Strong team-player mentality Experience mentoring and supervising others Agricultural industry experience preferred Work Model: On-Site Monday - Friday 8:00 AM - 5:00 PM Company Description Palmer Group is a premier employment agency. Since 1998 we have been a leading resource in providing employment solutions. With consistency and confidence, our experts partner with our clients and candidates as they navigate the evolving job market.

Our employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services.

We are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter.

Through our relationships, we’ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience.

Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.

Company Description

Palmer Group is a premier employment agency. Since 1998 we have been a leading resource in providing employment solutions. With consistency and confidence, our experts partner with our clients and candidates as they navigate the evolving job market.

\r\rOur employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services. \r\rWe are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter.

\r\rThrough our relationships, we’ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience.

\r\rOur areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing. #J-18808-Ljbffr