Technical Support Specialist

3 weeks ago

Chicago, United States Intermatic Full time

**CAREERS** Technical Support Specialist **ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):** * Assist contractors, distributors, agents, and end-users with the application, installation, and programming of all Intermatic products * Provide appropriate cross-references from competitor products to Intermatic product lines * Work cross functionally with Marketing, Engineering, Sales Support and Quality teams on product introductions and revisions * Handle customer contacts by taking ownership of the contact, being a one stop point of reference for the customer **QUALIFICATION REQUIREMENTS:** * High School Graduate or equivalent, minimum of one year general electrical, electronic, or technical school training highly desired * Familiarity with installation and troubleshooting of 120/240V devices * Excellent verbal and written communication skills * At least 1 year Customer service experience * Experience with smart home devices a plus ****Employee Benefits**** Full-time Intermatic employees have access to a strong program of benefits effective date of hire. * Medical * Dental * Vision * Life Insurance * 401(k) Plan In addition, Intermatic offers employees: * Paid Time Off * Paid Holidays * Health and Wellness Culture * Training and Development * Active charitable giving events Intermatic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran or disabled veteran status, in accordance with applicable federal, state and local laws. In addition, Intermatic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Intermatic expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Intermatics employees to perform their job duties may result in discipline up to and including discharge. This website uses

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