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Customer Care Agent

3 months ago

Nashville, United States OneTouch Direct Full time
Join our team as a Customer Care Agent

OneTouch Direct is looking for motivated individuals to fill the role of Customer Care Agent. If you have a passion for customer care and enjoy connecting with customers, this is the perfect opportunity for you

As a Customer Care Agent at OneTouch Direct, you will be responsible for taking inbound calls and providing customer care to help resolve issues.

Join our positive and dynamic work environment and start earning great pay and incentives
WHAT YOU'LL DO:
  • Build rapport and establish relationships
  • Promote and upsell products or services
  • Meet and exceed quality targets
  • Provide excellent customer service to clients
SHIFTS:
  • 8am-5pm OR 10am-7pm
Requirements
  • Professional phone etiquette and interpersonal skills
  • Passionate about resolving issues and creating a great customer experience
  • Positive and proactive attitude
  • Ability to work independently and as part of a team
  • Goal-oriented and self-motivated
  • Basic computer proficiency
  • 1-2 years retail or customer service/call center experience is an asset
Benefits
WHAT YOU'LL EXPERIENCE:
  • Full-Time Hours: $16/Hour, 40-hour work week
  • Schedule adherence spiff
  • Weekly lunch allowance
  • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment
  • Benefits: Health Care Plan (Medical, Dental & Vision)
  • Growth: Opportunity for professional advancement as we grow
  • Culture: Diverse, welcoming culture with Employee Resource Groups
  • Referrals: Refer a friend and earn up to $2,000 per person