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4 weeks ago

Goshen, United States Interra Full time

WHAT YOU WILL DO EVERYDAY

As the Security & Facilities Team Leader, you will be responsible for contributing to and executing the physical security and facilities departmental strategic plans. You will be responsible for day-to-day operations related to the management and maintenance of the Credit Unions owned and leased facilities, vehicles, furniture, equipment, and facility/maintenance vendors. Position serves as back-up for Manager Security & Facilities duties and assists by being the first point of contact for facilities staff, as well as departmental requests for physical security and facility needs, such as access control, pulling security camera footage and incident reporting. You will provide support, leadership, and coaching to Facilities staff.

Direct Reports: None

HOW YOU WILL MAKE AN IMPACT

- Aid in oversight of daily operations and budget related to facilities management and maintenance of the Credit Unions owned and leased facilities, vehicles, furniture, equipment, and facility/maintenance vendors. Accountable for working in partnership with the facility /maintenance vendors and internal departments on construction projects, equipment maintenance, facility and space usage, furniture, and design. Is first point of contact for everyday facility needs and is an on-call contact for after-hours facilities emergencies or needs. Provides coverage of Courier and Maintenance Coordinator duties as needed. Assists in research pertaining to market expansion, preparing budget or other facility related projects. Escalates risk or facility concerns to leadership. Reviews and approves invoices and purchases.

- Aid in security oversight and promoting an environment of safety and security for employees, volunteers, members, and the general public. Accountable for executing physical security strategies. Assists in establishing risk assessments, policies, procedures, controls, and action plans to manage physical security risks. Investigate and file insurance claims for physical security incidents, identify emerging risks and advise and report to management on a consistent basis. Assist in the development, coordination, and facilitation of security training.Accountable for researching and responding to security related requests from staff and various departments. Assist in research pertaining to security related equipment or projects. Serve as backup Incident Response Coordinator and backup to security officer.

- Assist leadership in the interviewing and hiring process to include sitting in interviews with new candidates and providing valuable feedback when needed. Identify training needs of new and current junior level staff. Assist with planning, assigning, and directing work for junior level staff. Provide junior level performance feedback to leadership on a monthly basis as well as during annual performance reviews. Assist with the content, coordination, and conducting team meetings.

- Assist in oversight of security and facility third-party service providers, responsible for engaging with vendors on a regular basis to perform ongoing vendor due diligence and monitoring service level agreements and vendor performance. Aid in maintaining inventory of security and facilities equipment to forecast for future replacement needs. Make recommendations and escalates issues to leadership as needed.

- Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control.

WHAT YOU WILL NEED TO SUCCEED

Experience

7+ years’ experience related to facilities, or physical security/safety, preferably in the finance industry.

Education / Certifications / Licenses

This level of knowledge is acquired through completion of a required Associates degree in criminal justice or business management. (Will consider additional years of experience in lieu of education requirement). Must have and maintain a valid drivers license.

PREFERRED SKILLS

  1. Professional level of verbal and written communication skills are essential to the position.
  2. Ability to communicate effectively with staff at all levels.
  3. Experience with resolution and de-escalation of various levels of intensity, may be verbal and or physical.
  4. Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
  5. Strong attention to detail and follow-up.
  6. Highly disciplined individual, self-motivated and results oriented.
  7. Ability to deal with highly confidential information in a professional manner.
  8. Project management skills for a variety of tasks or projects.
  9. Ability to deal with complex problems involving multiple facets, variables, and situations.
  10. Effective vendor management.
  11. Ability to provide world class member service while executing Interra’s vision, mission, and delivery of Core Values.

INTERPERSONAL SKILLS

  1. A significant level of trust and diplomacy is required to be an effective subject matter expert in the position.
  2. In-depth dialogues, conversations and explanations with members, direct and indirect reports, and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience.
  3. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

COMPETENCIES

Drive Results - Consistently accomplishes goals even under adverse conditions. Has a strong bottom-line orientation. Pushes self and helps others achieve results.Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities. Interpersonal Savvy - Relates to and can connect with diverse individuals and groups at all levels within the organization. Externally, builds appropriate relationships and rapport with members and external partners.Manage Complexity - Makes sense of complex information, processes, and activities to effectively solve problems. Defines situations accurately before determining problems and formulating approaches to solutions; is able to accomplish complex tasks with minimal guidance or instruction.Manage Work - Clearly assigns tasks; sets clear objectives and measures; and monitors process, progress, and results.Teambuilding - Builds strength-based teams with a strong identity, morale, spirit, and purpose. Clearly defines team success and fosters the environment for shared goals to be achieved. Encourages accountability and ownership for individual work. Creates a sense of inclusion and belonging in the team.

ADA REQUIREMENTS

Physical Requirements

  1. Perform primarily manual labor type work with moderate physical exertion and occasional lifting of up to 25 lbs.
  2. Must be capable of climbing / descending stairs in emergency situation.
  3. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
  4. Must be able to work extended hours whenever required or requested by management.
  5. Must be capable of regular, reliable and timely attendance.
  6. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear.
  7. The employee frequently is required to stand, walk, and reach with hands and arms.
  8. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

Working Conditions

  1. Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise, as well as outside in various degrees of heat and cold.

Mental and/or Emotional Requirements

  1. Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
  2. Must be able to read and carry out various written instructions and follow oral instructions.
  3. Must be able to speak clearly and deliver information in a logical and understandable sequence.
  4. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
  5. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
  6. Must be able to effectively handle multiple, simultaneous, and changing priorities.
  7. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

ACKNOWLEDGEMENT

Nothing in the position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time. Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.