Client Care Specialist, VSB

4 days ago

Birmingham, United States Ethos Veterinary Health Full time

Veterinary Specialists of Birmingham located in Birmingham, AL is hiring a Full- Time or Part- Time Client Care Specialist to join our outstanding team

Our team is made up of a team of specialists, highly trained veterinarians, numerous veterinary technicians, and assistants, as well as administrative staff.

At VSB, our exceptional specialists and highly trained veterinary staff are experts in their given fields and are committed to achieving the best outcome possible with each patient visit. This is thanks in large part to our Cornerstones of Success for veterinary care.

Position Overview:

  • Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
  • Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
  • Handles incoming and outgoing mail and e-mail.
  • Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff.
  • Reliable, self-starter. Has the ability to multi-task and prioritize.
  • Regular attendance and timeliness are essential functions to fulfill the requirements of this position.
  • Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
Experience: 1-2 years in a veterinary, medical, or clinical setting preferred.

Anticipated Schedule:
  • Hours are based on the needs of the hospital but vary between 7am - 8pm
  • 3 - 4 days per week
  • Part-Time (20 - 28 hours per week)
Compensation:
  • Compensation is based on experience and skill set. Starting at $16 per hour
Benefits:
  • Employee Pet Discount
  • Scrubs
  • Access to Employee Assistance Program
  • Uniform Allowance
  • Paid Time Off
  • Holiday Pay
  • Employee Referral Program
  • Employee Pet Discount
  • 401k & Employer Matching
  • Medical/Dental/Vision
  • Disability Insurance
  • Life Insurance
  • HSA/FSA

For more information about our hospital, please visit vsbham.com.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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