Support Services Lead Representative

1 week ago

Frisco, United States Conifer Health Solutions Full time
Job Description

JOB SUMMARY

Responsible for providing advanced clerical support services to the Support staff. Also responsible for providing daily functional assistance Support Services Representatives, and Support Services Supervisors by being the first line of support for operational concerns and questions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.
  • Performs various clerical duties such as sorting correspondence, filing, photocopying and scanning and indexing documents. Distributes all incoming department mail and maintains printers. May print, mail and track appeals packets.
  • Logs, research, and works returned checks. Reviews for voids, escheats or reissues. Responsible for resolving accounts on the Unclaimed Property Report (Escheat)
  • Assists with follow-up activities related to patient, guarantor and insurance company correspondence and returned refund checks. Responsible for research and review of zero balance accounts with correspondence.
  • Prepares and distributes pertinent reports to Manager and Supervisor.
  • Other duties as assigned by Management.
KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Intermediate Microsoft Office (Word, Excel)
  • Intermediate understanding of business service functions including billing, collections, insurance, and appeals
  • Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
  • Ability to work in fast pace environment
  • Must have demonstrated an ability to learn within a short period of time
  • Ability to prioritize and manage multiple tasks
  • Healthcare terminology
  • Customer Service skills
  • Data Entry and 10-key by touch
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.
  • High School Diploma or equivalent
  • 3-5 years business office or related experience
PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to sit and work at a computer terminal for extended periods of time
WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Multiple workstations in close proximity
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step

Responsibilities

Include the following. Others may be assigned.

No. Description % of Time Performs various clerical duties such as sorting correspondence, filing, photocopying and scanning and indexing documents. Distributes all incoming department mail and maintains printers. May print, mail and track appeals packets. 25% Logs, researches and works returned checks. Reviews for voids, escheats or reissues. Responsible for resolving accounts on the Unclaimed Property Report (Escheat) 25% Assists with follow-up activities related to patient, guarantor and insurance company correspondence and returned refund checks. Responsible for research and review of zero balance accounts with correspondence. 25% Prepares and distributes pertinent reports to Manager and Supervisor. 20% Other duties as assigned by Management. 5%

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Intermediate Microsoft Office (Word, Excel)
  • Intermediate understanding of business service functions including billing, collections, insurance, and appeals
  • Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
  • Ability to work in fast pace environment
  • Must have demonstrated an ability to learn within a short period of time
  • Ability to prioritize and manage multiple tasks
  • Healthcare terminology
  • Customer Service skillls
  • Data Entry and 10-key by touch
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
  • High School Diploma or equivalent
  • 3-5 years business office or related experience
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to sit and work at a computer terminal for extended periods of time
WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Multiple workstations in close proximity


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