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Floating General Manager

4 months ago

San Diego, United States Urbn Leaf Full time

**Floating General Manager**

at Urbn Leaf 658 E. San Ysidro Blvd, San Diego, CA 92173 Urbn Leaf is an innovative company recognized for shattering stereotypes and setting new standards within the cannabis industry. With a focus on consumer education and staff training, we are working to change the perceptions of cannabis. From the thoughtfully curated collection of products down to the modern, strategic layouts of each location, every detail is designed with the customer experience in mind. We believe that each and every customer deserves to be treated with compassion backed with expertise and appreciation.

**Our Values:**

**People-Centric**

Our most important asset is our people. We strive to foster an inclusive environment that promotes engagement, teamwork, and the continued opportunity for development through the empowerment of our people.

**Quality**

We believe in setting the standard by providing our customers with carefully curated products and high-performing, knowledgeable team members to ensure a quality experience with every interaction.

**Communication**

By being transparent and treating everyone with respect, we can focus on what really matters to us as a company: our team and our customers.

**Accountability**

We take ownership of our work and honor our commitments. We are proud of our accomplishments and recognize our failures by reinforcing the we in our efforts and removing the they.

**Growth**

We believe in cultivating growth in all that we do, from the growth of our business to the personal and professional growth and enrichment of our teams.

**What We Offer:**

Urbn Leaf, the new standard in cannabis dispensaries, is looking to hire a **Floating General Manager** for our locations in **CA**

* Employee Discount enjoy 40% off in-store products

* Exclusive access to Urbn Learning Center and monthly vendor training

* Medical

* Dental

* Vision

* Group Life Insurance

* Voluntary (Life, Accident, Illness)

* Employee Assistance Program (EAP)

**Job Title:** Floating General Manager

**Reports to:** District Manager (Southern & North California)

**Job Class:** Exempt

**Position Summary:**

The Floating General Manager will lead in various locations across the company territory. Locations will vary based on business and personnel needs. This person will be responsible for the day-to-day operations of the dispensary and overseeing the sales, delivery, and security staff. The Floating General Manager is responsible for the growth and success of the venue. The Floating General Manager will spend most of their time on the training and development of staff, driving sales, ensuring guests receive top notch service, and upholding the Urbn Leaf brand standards. While assigned to locations, the Floating General Manager will be expected to operate all aspects of the dispensary and be willing to travel as needed.

*Please note that this position requires travel within the state of California

**Duties and Responsibilities (**include but are not limited to):

* Oversee dispensary service team including but not limited to: Reception, Budtenders, Budbacks, Security, Dispatch, Delivery Drivers, and Promotional Staff

* Ensure proper time is effectively split between all departments as needed

* Ensure all operational manuals are up to date (should be done quarterly)

* Ensure all technology platforms are updated with our most current information (specials, events, marketing materials)

* Assist Inventory Manager by communicating any needs or new sales trends to ensure adequate inventory levels

* Ensure all staff is on time, well groomed, and uniforms are clean

* Handle all returns, exchanges, and employee purchases

* Ensure that Inventory Controller is notified of all returns so this may be communicated to the vendor and product replaced or credit given

* Complete checkouts for budtenders and delivery drivers ensuring all cash handling procedures are being followed

* Responsible for all cash in drop safe and vault

* Share venue successes with other Urbn Leaf venue managers so they may adopt successful programs/promotions

* Ensure all opening and closing duties are completed and verify that the venue is completely secured before departing for the night

* Meet with management team to ensure proper follow-up on all action items and address any personnel issues

* Report all relevant operational information to VP of Retail Operations

* Make recommendations on all pertinent employee issues relating to the company, including first or second interviews for all prospective staff

* Handle customer issues and concerns in a professional and effective manner

* Handle all scheduling and coordinate staff onboarding with Human Resources team

* Responsible for ensuring all employees have current licenses & permits

* Responsible for all POS updates and maintenance in conjunction with Inventory Manager

* Partner with Human Resources to ensure the venue is compliant with all pertinent employee rules and regulations

* Execute marketing efforts as directed by the Marketing Team

* Ensure that the Urbn Leaf brand is always being properly represented

* Walk the venue on a regular basis to ensure the facility is properly maintained and address any damage that needs to be repaired. Ensure proper ambiance and cleanliness within venue at all times

* Train and develop employees focusing on shift leads to develop the retail team from within

* Conduct quarterly shift lead reviews and employee annual reviews

* Set sales goals and incentives for all staff

* Work with management team to create and implement staff incentive programs to increase level of service, promote upselling, and enhance staff morale

* Participate in local area business organizations and networking groups

* Read industry publications to keep up-to-date on trends

* Create and implement policies and procedures that will enhance customer service and present to District Manager for approval

* Enforce all policies and procedures of venue and the company

* Manage floor to ensure staff is on task at all times

* Direct staff performance and follow up with developmental performance improvement plans and corrective action as needed

* Perform any other duties and projects assigned by Senior Management

**Qualifications:**

* Must be 21 years of age or older

* At least 3 years of management experience in high volume establishments

* Extensive knowledge of the cannabis industry, including products and regulations

* Must have at least one of the following:

+ Bachelors degree (B.A.) from a four-year college or university

+ Four years relevant experience and/or training

+ Equivalent combination of education and experience

**Skills and Attitudes:**

* Must be able to input and access information in the POS system, delivery systems, marketing outlets, computers, etc.

* Must be comfortable learning new skills

* Must have a hands-on, proactive management style

* Must be motivated, hard-working, and passionate. This position requires someone who is a strong leader with the ability to handle multiple tasks and responsibilities.

* Perform all job functions with attention to detail, speed and accuracy

* Prioritize and organize

* Be a clear thinker, remain calm, and resolve problems using good judgment

* Lead by example and ensure that your team executes the game plan laid out for them

* Understand guest service needs

* Work cohesively as a team with co-workers

* Ability to communicate efficiently, effectively, and professionally

**Certificates, Licenses and Registrations:**

* Valid California Drivers License

* Valid vehicle registration

* Valid vehicle insurance

**Working Conditions:**

* The work environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.

* While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.

* The noise level in the work environment is usually moderate, but