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Memphis, Tennessee, United States Domino's Pizza LLC Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring a positive experience for our...
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Customer Service Representative
3 months ago
Inclusively is partnering with a pharmaceutical and biotechnology corporation to hire a Customer Service Representative I. Please note: this role is NOT an internal position with Inclusively but with the partner company. ABOUT INCLUSIVELY: Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability. ROLE RESPONSIBILITIES Manage customer orders and inquiries by serving as the initial point of contact for customer telephone calls, consistent with product or brand specific requirements. Remain available to answer incoming calls at a rate consistent with metrics set by customer service management team. Support the logistical complexities of COVID vaccine by handling customer calls and email interactions. Partner with Quality/Controlant and Transportation team on any temperature deviations or delivery issues. Assist customers as they make credit card payments and issue resolution according to business rules and policies. Support vaccine and hemophilia initiatives – contracting, pricing, customer intelligence and reporting etc. Maintain a detailed working knowledge of trade policies, SOPs, and standard business processes in order to respond to customer and sales force inquiries regarding the Trade Policy, Return Policy, shipping practices, invoice terms, product availability information, accepting credit card payments when appropriate, and product-specific order handling guidelines. Handle customer contacts in a professional, diplomatic, and empathetic manner, as defined in quality monitoring guidelines. Stay abreast of changes in scripts, procedures and products. Support Sarbanes Oxley by adhering to internal controls. Redirect callers who require assistance from other departments. Initiate requests for new customer accounts and account changes. Support customer inquiries/issues regarding Prime website. Complete all assigned training. Participate in special projects as assigned. Partner with GFS team to respond to inquiries and issues. QUALIFICATIONS Bachelor’s degree preferred or high school diploma with two years Customer Service experience. Ability to remain professional and courteous with customers at all times. Excellent verbal and written communication skills. Ability to multi-task, prioritize and manage time effectively. Proven problem solving ability. Proficient in Microsoft Office. SAP knowledge preferred. This position is hybrid remote (in office 2-3 times per week as well as for business critical meetings as communicated by Management). Call center operations is 8:00am-8:00pm EST. Shift being posted is 11:30am-8pm EST. Shift is subject to change based on business needs. During training, work schedule will be 9:00am-5:30pm EST. Flexibility in work schedule and coverage of additional hours as needed. OTHER INFORMATION Eligible for employee referral bonus. Position is hybrid and will require 2 to 3 days a week to work from site. Last Date to Apply: May 29, 2024. The salary for this position ranges from $19.63 to $32.72 per hour . In addition, this position offers eligibility for overtime, weekend, holiday and other pay premiums depending on the work schedule and the Company’s policies. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Matching Contributions and an additional Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies only to the United States - Tennessee - Memphis Gfs location. Relocation assistance may be available based on business needs and/or eligibility. #J-18808-Ljbffr
