Optical Shop Coordinator

3 weeks ago

Jamaica Plain, United States Boston Children's Hospital Full time
Job Posting Description

The Optical Shop Coordinator position is key to maintaining ongoing operations for the outpatient MEHC Optical Shop. This is a unique role and stands alone as the manager of the optical shop for the selling of self-pay eyewear as well as Mass Health billable eyewear. MEHC Optometry Clinic also fills eye wear orders from other clinics that do not dispense Mass Health products. This is a wonderful opportunity for a motivated individual to learn to manage an optical shop for patients of all ages.

The Optical Shop Coordinator will be responsible for:
  • Interpreting and filling optical prescriptions written by providers working in the department.
  • Managing eyewear and contact lens order cycle placing order, receiving product, dispensing product, while accurately maintaining status of every order.
  • Giving advice to patients on spectacle lens types, frames, and styling.
  • Managing MassHealth glasses orders, requesting providers to do prior authorization requests when necessary, and overseeing verification of finished orders.
  • Supervising front desk staff in advising patients on eyewear pricing, completing paperwork as needed, and overseeing customer care in the dispensary.
  • Performing eligibility and registration duties in the absence of front desk staff.
  • Taking frame and facial measurements to ensure correct fit and positioning, consulting with optometrists when necessary.
  • Performing minor frame repairs for eyeglasses and ordering replacements when needed.
  • Selecting and maintaining inventory, selling, and ordering a range of optical products including accessories.
  • Verifying lenses on delivery to ensure that they meet the required specifications.
  • Maintaining and arranging shop displays.
Schedule: 40 hours weekly, entirely onsite (Some evening hours required)

To qualify, you must have:
  • High School Diploma/GED.
  • Bilingual- Spanish desired
  • One year of optical experience required.
  • Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
  • Communication skills in order to effectively deal with patients, administrative staff, and families/young patients.
  • Keen organizational skills appropriate to operating a business within the department and balancing assigned tasks while completing responsibilities in the normal course of a clinical optometric setting.
  • Computer and research skills for tasks of word processing and data coordination.
  • Attention to detail, technical expertise, good customer service skills

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

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