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Consulting Engineer
2 months ago
Description
Position Summary:
Consulting Engineers are responsible for implementing and supporting advanced multiplatform solutions, taking direction from Senior Consulting Engineers and Engineering Services Managers. Consulting Engineers will also maintain and foster strong customer relationships through proactive and responsive service by collaborating with sales teams and other HBS departments.
Roles and Responsibilities/ Essential Functions:
Work as a member of the HBS engineering team providing consultative and proactive project management support to HBS’ account base.
Implement successful customer projects within proposed budgets and timelines.
Ability to prioritize tasks quickly in a dynamic environment across multiple customers.
Document advanced procedures and plans related to customer networks/systems software and hardware.
Must be outcome focused and assist with the delivery of the entire solution either as a leader, contributor, or facilitator.
Attend and participate in weekly team calls as directed by the Team Lead.
Provide sales consultants and fellow Engineers with network and systems design assistance, review, validation, and optimization of systems and protocols.
Provide next level support of escalations from HBS Managed Services team
Work in a team atmosphere as both a leader and contributor as assigned. At all times maintaining a professional and respectful demeanor.
Obtain installation and support knowledge of the HBS SMB Tech Stack and other solutions\technologies as directed by customer demand.
Typical daily tasks can include, but not limited to:
Configuration and maintenance of network infrastructure, both wired and wireless
Monitoring systems and verifying that HBS Best Practices are being followed
Documentation of existing customer infrastructure
Active Directory troubleshooting and maintenance
Azure Cloud services implementation and maintenance
Virtualization advanced support and configuration
General end user support
Minimum of 1,450 hours billed per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on the job training
Requirements
Competencies
Accountability: Accountability looks at the extent to which an individual is willing to accept responsibility
Active Listening: Active listening looks at the extent to which an individual actively attends to, conveys, and understands the comments and questions of others
Adaptability: Adaptability looks at the extent to which an individual can fit into a changing working environment.
Business Acumen: Business acumen looks at the ability of the individual to understand and discriminate between various business related topics and issues. This includes insight into, and understanding of, specialized business concepts
Communication, Oral: Oral Communication skills looks at the extent to which an individual communicates with economy and clarity, actively engaging in conversations in order to clearly understand others' message and intent, and receives and processes feedback.
Detail Oriented: Detail orientation looks at the ability of the individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant
Initiative: Initiative looks at the ability of the individual to act and take steps to solve or settle an issue.
Leadership: Leadership skills looks at how well the individual motivates and guides others to ensure performance in accordance with clear expectations and goals. It involves attracting, supporting, developing, and retaining a talented and diverse workforce.
Problem Solving: Problem solving skills looks at the ability of the individual to recognize courses of action which can be taken to handle problems or potential problems, and applying contingency plans to solve those problems.
Working Under Pressure: Working under pressure looks at the ability of the individual to maintain composure when exposed to stress
Preferred Experience:
1+ years in IT related field
Previous HBS internship experience or other IT related equivalent work experience
1+ years troubleshooting general network issues
Required Skills, Education and/ or Certifications:
Associate or Bachelor’s Degree from an accredited institution
Preferred Skills, Education and/ or Certifications:
Bachelor’s degree in Information Technology or related field (four-year college or university)
Certification(s) in Microsoft or Cisco technologies
Equal Opportunity Employer - Including Disabled and Veterans
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