Night Audit
1 week ago
Job Location
Springhill Suites ODU - Norfolk, VA
Position Type
Part Time
Salary Range
$14.00 - $15.00 Hourly
Job Shift
Overnight
Job Category
Hospitality - Hotel
Description
COME AND JOIN OUR AMAZING TEAM
$14-$15/HOUR
Most positions do require weekend and holiday availability.
We are pleased to share the benefit options that we offer:
- Paid Time Off
- 401K Investment
- Referral Bonus
- Associate Development Plan Opportunities
- Internal Promotion Opportunities
- Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
- Associate Travel Program Discounts
Duties to include, but not limited to:
- Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
- Checks guests out of the hotel; processes customer payments according to established policies and procedures.
- Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
- Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
- Books guest reservations or coordinates with reservation center.
- Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
- Issues, controls and releases guest safe-deposit boxes.
- Reconciles point of sale areas of Banquets, Lounge, and the Restaurant and all cash, credit card and related sales activity.
- Reconcile room rates charged.
- Reconcile all revenues to Property Management System.
- Performs night audit functions in Property Management System.
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