Customer Service Associate

4 weeks ago


Fairfield, United States FAXON FIREARMS LIMITED Full time

General Description:

Faxon Firearms, a leader in firearm innovation and quality, is seeking a dedicated Customer Service Associate to join our Sales & Marketing team. This role is pivotal in supporting our commitment to outstanding customer service and maintaining the high standards of The Fellowship of Firearms®. The ideal candidate will have a solid background in customer service, a deep familiarity with firearms, and a strong alignment with our values of Quality, Innovation, and Service®.

Reports to: Director of Sales & Marketing / Assistant Director of Sales & Marketing

Key Responsibilities:

•Provide comprehensive customer support via email, FreshDesk, live chat, phone, and social media.

•Process Return Merchandise Authorizations (RMAs) efficiently.

•Spend approximately 95% of time on customer service activities and 5% on inside sales support.

•Assist with various sales and marketing tasks through cross-training initiatives.

•Maintain strong, positive interactions with customers, ensuring a pleasant and accommodating experience that reinforces the Faxon brand.

•Collaborate effectively with other departments to ensure a seamless customer experience.

Requirements:

•Proficient in Microsoft Office suite and strong overall computer skills.

•Prior experience in a customer-facing role, preferably with knowledge of firearms.

•Exceptional communication skills, both verbal and written.

•Strong organizational skills with the ability to manage time effectively and complete tasks within set deadlines.

•Proven ability to work autonomously on recurring tasks and manage high-level responsibilities.

•Team player with a strong sense of brand representation and the ability to work well in a collaborative environment.

Desirable:

•Potential for travel and participation in events as needed.

•Passionate about firearms and upholding the values associated with The Fellowship of Firearms®.

Benefits:

•Competitive salary and benefits package.

•Opportunities for professional growth and travel.

•A dynamic work environment committed to innovation and quality in the firearms industry.

Minimum Educational Qualifications:

•High School Diploma or Equivalent Required

Physical Effort:

While the Customer Service Associate position is primarily office-based, it does require some physical effort. This includes occasional lifting of merchandise or promotional materials up to 30 lbs, as well as the potential for standing and walking during events. The role may also involve setting up displays or assisting with other physical tasks at trade shows or company events. A general level of physical fitness is beneficial for successfully handling these aspects of the job.



  • Fairfield, California, United States DoorDash USA Full time

    DoorDash USA Overview">About UsDashMart is a local-fulfillment center owned and operated by DoorDash, offering customers fast, reliable, and high-quality delivery. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.">Salary">$17.10 - $17.10 USD per hour">Job Description">As a...


  • Fairfield, United States The Cincinnati Insurance Companies Full time

    Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company...


  • Fairfield, United States Limitless USA Full time

    We are a growing company based in Connecticut, looking for a full-time Customer Support Associate to join our team. As our company continues to expand, we seek an individual to play a key role in supporting our clients' needs, driving customer satisfaction, and contributing to the overall success of our business. This role offers an excellent opportunity to...


  • Fairfield, California, United States Kodiak Solutions inc. Full time

    About the Role:We are seeking a highly motivated and results-driven individual to join our team as a Lead Sales Associate. In this position, you will initiate contact with potential, current, and former customers in person to provide a comprehensive understanding of our clients' wireless products and services. You will also stay up-to-date on any promotions...


  • Fairfield, Iowa, United States Wal-Mart Stores , Inc. Full time

    About the PositionWe are seeking a skilled and friendly individual to join our customer service team as a Customer Service Representative - Fuel Services. As a key member of our store operations, you will be responsible for delivering exceptional customer service, resolving customer complaints, and maintaining accurate records.Main...


  • Fairfield, United States Performance Food Group Full time

    Job Description We are growing...come join our TEAM! Performance Foodservice, located in Fairfield, Ohio, is hiring a Customer Service Representative. Responsibilities will include: * directly interfacing with customer using various means of communication. Demonstrating a professional attitude and relationship with all customers. Solving customer issues...


  • Fairfield, United States Insight Global Full time

    Required Skills & Experience - 1+ years of experience working in a professional office setting - Extremely reliable and clear communication skills - Comfortable being seated the majority of the day taking calls Nice to Have Skills & Experience - Call center experience Job Description An employer in the Cincinnati, OH area is seeking Call Center...


  • Fairfield, United States Insight Global Full time

    Required Skills & Experience- 1+ years of experience working in a professional office setting- Extremely reliable and clear communication skills- Comfortable being seated the majority of the day taking callsNice to Have Skills & Experience- Call center experienceJob DescriptionAn employer in the Cincinnati, OH area is seeking Call Center Representatives to...


  • Fairfield, United States Insight Global Full time

    Required Skills & Experience- 1+ years of experience working in a professional office setting- Extremely reliable and clear communication skills- Comfortable being seated the majority of the day taking callsNice to Have Skills & Experience- Call center experienceJob DescriptionAn employer in the Cincinnati, OH area is seeking Call Center Representatives to...


  • Fairfield, California, United States Walmart Full time

    Store Associate\The Grocery Associate at Walmart is a critical position that requires a team player who can assist customers, manage inventory, and maintain a clean store environment.\\Main Responsibilities\\Stock shelves and maintain a visually appealing store environment\Respond to customer inquiries and resolve issues promptly\Process customer...


  • Fairfield, United States Core-Mark Full time

    Apply Job ID: 114839BR Type: Operations Primary Location: Fairfield, Ohio Date Posted: 01/31/2025 Job Details: Company Description Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service...


  • Fairfield, United States Rite Aid Full time

    Rite Aid Corp. - 1619 Post Road [Retail Associate / Team Member] As a Service Associate at Rite Aid Corp., you'll: Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints; Engage with customers in a friendly and efficient manner while completing customer transactions...

  • Service Technician

    4 weeks ago


    Fairfield, United States Hobart Service Full time $35,000 - $50,000

    Attached is the link for our Job opening as a field service tech https://smrtr.io/9zHBGEntry Level Service Technician - $2,500 Sign-On Bonus4 Gloria Ln, Fairfield, NJ 07004, USAFull-timeFLSA Status: Non-ExemptCompany Description:Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial...

  • Service Technician

    4 weeks ago


    Fairfield, United States Hobart Service Full time $40 - $60

    Entry Level Service Technician - $2,500 Sign-On Bonus4 Gloria Ln, Fairfield, NJ 07004, USAFull-timeFLSA Status: Non-ExemptCompany DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over 1,700 associates nationwide who serve as...


  • Fairfield, United States Raymour & Flanigan Full time

    Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most...


  • Fairfield, United States Empower Full time

    Premier Service Associate at Empower summary: As a Premier Service Associate at Empower, you will engage with clients to address their investment needs and provide high-quality customer service in a remote, inbound call center environment. Your responsibilities include responding to operational inquiries related to trading, assisting with account management,...


  • Fairfield, United States Quality Gold Inc Full time

    Job DetailsJob Location Quality Gold, Inc.-Fairfield, OH - Fairfield, OH Position Type Full Time Education Level High School Travel Percentage None Job Shift Day Job Category Customer Service Description Quality Gold, Inc. is a family-owned global company founded in 1979. We are headquartered in Fairfield, Ohio, and operate within the United States, Canada,...


  • Fairfield, United States QUALITY GOLD INC Full time

    Job DetailsJob LocationQuality Gold, Inc.-Fairfield, OH - Fairfield, OHPosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageNoneJob ShiftDayJob CategoryCustomer ServiceDescriptionQuality Gold, Inc. is a family-owned global company founded in 1979. We are headquartered in Fairfield, Ohio, and operate within the United States, Canada, and India. As...


  • Fairfield, California, United States The Village at Rancho Solano Assisted Living and Memory Care Full time

    We are seeking a talented Dining Service Associate to join our team at The Village at Rancho Solano Assisted Living and Memory Care.Job SummaryThis is a dynamic opportunity to serve seniors in a fast-paced, hospitality-driven environment. As a Dining Service Associate, you will be responsible for preparing and serving meals, maintaining a clean and safe...


  • Fairfield, California, United States Smart & Final Full time

    About the JobWe are seeking a skilled Cashier Associate to join our Smart & Final team. In this role, you will be responsible for processing customer transactions, maintaining store appearance, and providing exceptional customer service. Key TasksProcess customer transactions accurately and efficientlyStock shelves and maintain a clean store...