Customer Service Associate

1 month ago


Fairfield, United States FAXON FIREARMS LIMITED Full time

General Description:

Faxon Firearms, a leader in firearm innovation and quality, is seeking a dedicated Customer Service Associate to join our Sales & Marketing team. This role is pivotal in supporting our commitment to outstanding customer service and maintaining the high standards of The Fellowship of Firearms®. The ideal candidate will have a solid background in customer service, a deep familiarity with firearms, and a strong alignment with our values of Quality, Innovation, and Service®.

Reports to: Director of Sales & Marketing / Assistant Director of Sales & Marketing

Key Responsibilities:
•Provide comprehensive customer support via email, FreshDesk, live chat, phone, and social media.
•Process Return Merchandise Authorizations (RMAs) efficiently.
•Spend approximately 95% of time on customer service activities and 5% on inside sales support.
•Assist with various sales and marketing tasks through cross-training initiatives.
•Maintain strong, positive interactions with customers, ensuring a pleasant and accommodating experience that reinforces the Faxon brand.
•Collaborate effectively with other departments to ensure a seamless customer experience.

Requirements:
•Proficient in Microsoft Office suite and strong overall computer skills.
•Prior experience in a customer-facing role, preferably with knowledge of firearms.
•Exceptional communication skills, both verbal and written.
•Strong organizational skills with the ability to manage time effectively and complete tasks within set deadlines.
•Proven ability to work autonomously on recurring tasks and manage high-level responsibilities.
•Team player with a strong sense of brand representation and the ability to work well in a collaborative environment.

Desirable:
•Potential for travel and participation in events as needed.
•Passionate about firearms and upholding the values associated with The Fellowship of Firearms®.

Benefits:
•Competitive salary and benefits package.
•Opportunities for professional growth and travel.
•A dynamic work environment committed to innovation and quality in the firearms industry.

Minimum Educational Qualifications:
•High School Diploma or Equivalent Required

Physical Effort:

While the Customer Service Associate position is primarily office-based, it does require some physical effort. This includes occasional lifting of merchandise or promotional materials up to 30 lbs, as well as the potential for standing and walking during events. The role may also involve setting up displays or assisting with other physical tasks at trade shows or company events. A general level of physical fitness is beneficial for successfully handling these aspects of the job.



  • Fairfield, Ohio, United States Gordon Food Service Full time

    Join Our Retail Team TodayGordon Food Service is seeking a Part Time Store Associate to join our dynamic retail team. As a key member of our team, you will play a crucial role in delivering exceptional customer service and driving sales growth.Your Key Responsibilities Will Include:Ensuring customer satisfaction through exceptional serviceMaintaining a safe...


  • Fairfield, Illinois, United States Walmart Full time

    Company OverviewWe are a leading retail organization dedicated to providing an exceptional shopping experience for our customers. As a key member of our team, you will have the opportunity to work in a fast-paced and customer-centric environment.SalaryThe estimated hourly salary for this role is between $14 and $26, depending on your location and level of...


  • Fairfield, Texas, United States Family Dollar Full time

    Are you looking for a career in retail where you can make a difference? As a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers. Your primary role will be to greet customers and assist them with selecting merchandise from our vast range of products. You will also be responsible for...

  • Sales Associate

    3 weeks ago


    Fairfield, Illinois, United States Wal-Mart Stores , Inc. Full time

    Are you passionate about delivering exceptional customer experiences? Do you have a knack for finding solutions to customers' needs?We are seeking a Sales Associate to join our team at Walmart, where you will play a critical role in providing outstanding service to our customers. As a Sales Associate, you will be the face of our brand, and your interactions...


  • Fairfield, California, United States The UPS Store Fairfield #4318 Full time

    Job SummaryThe Center Associate at The UPS Store Fairfield #4318 is a part-time position responsible for delivering exceptional customer service and sales support. As an integral member of our retail team, you will work closely with colleagues to ensure smooth daily operations and meet all customer needs.About the RoleThis individual contributor role...


  • Fairfield, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Fairfield: 2279 Black Rock Turnpike, Fairfield, CT 06825 Do you have a passion for helping others? At the Massage Envy Fairfield franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and...


  • Fairfield, California, United States Stop & Shop Full time

    At Stop & Shop, we strive to create a work environment that values inclusivity and respect. Our team is dedicated to delivering exceptional customer experiences and promoting a culture of caring.About the Role:We are seeking a highly motivated Customer Service Representative to join our store staff. As a key member of our team, you will be responsible for...


  • Fairfield, Ohio, United States Cashland Full time

    **Job Summary:**">We are seeking a motivated Retail Sales Associate to join our team at Cashland. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized store environment.Key Responsibilities:">">Greet and assist customers in a friendly and...


  • Fairfield, California, United States Albertsons Full time

    As a Deli Associate at Albertsons Companies, you will play a vital role in delivering exceptional customer service and creating memorable experiences for our guests. Your passion for food and dedication to excellence will shine through in every interaction, ensuring our customers feel valued and cared for.Salary InformationThe estimated salary range for this...


  • Fairfield, Illinois, United States Mach 1 Stores Full time

    Job OverviewMach 1 Stores is a family-owned convenience store in Fairfield, Illinois, known for its friendly staff, stocked merchandise, and cleanliness.We are seeking an Entry-Level Customer Service Associate to join our team. This role involves greeting customers, handling operational duties, and providing exceptional customer service.Key...


  • Fairfield, California, United States Smart & Final Full time

    Job Summary: As a Cashier Associate at Smart & Final, you will be responsible for operating the cash register, processing customer transactions accurately, and providing excellent customer service. This role involves assisting with stocking shelves, maintaining store cleanliness, and handling customer inquiries and complaints.About Us: Smart & Final is a...


  • Fairfield, Ohio, United States Cashland Full time

    **Job Description:**">We are seeking a highly motivated and customer-focused Sales and Service Associate to join our team at Cashland. As a Sales and Service Associate, you will be responsible for delivering exceptional customer experiences, processing sales transactions, and maintaining a clean and organized store environment.Key...

  • Home Team Associate

    3 weeks ago


    Fairfield, California, United States Walmart Full time

    Compensation and BenefitsThe estimated annual salary for this position is $35,000 to $43,000 based on an hourly wage of $17 to $23 per hour.We offer a range of benefits to support your well-being and financial security, including:Health benefits: medical, vision, and dental coverageFinancial benefits: 401(k), stock purchase, and company-paid life...


  • Fairfield, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a permanent employment opportunity for a Customer Service Representative in Fairfield, New Jersey. The primary function of this role is to ensure smooth operations in a dynamic environment, focusing on order processing, customer service, and inventory management.Responsibilities: • Oversee the process of...


  • Fairfield, California, United States Zales Full time

    We are seeking a talented and enthusiastic individual to join our sales team as a Sales Associate/Jewelry Consultant. As a key member of our team, you will be responsible for delivering outstanding customer service, building relationships with customers, and promoting our products.This is a fantastic opportunity to gain valuable experience in customer-facing...


  • Fairfield, California, United States Goodwill Industries of Western and Northern Connecticut Full time

    Job Description:We are seeking a skilled and results-driven Sales Associate to join our team at Goodwill Industries of Western and Northern Connecticut. As a key member of our sales team, you will be responsible for driving sales growth, providing exceptional customer service, and maintaining a positive store environment.Compensation Package:The estimated...


  • Fairfield, United States Sportsman's Warehouse Full time

    Purpose of Position: A Cashier/Customer Service Associate is responsible for maintaining outstanding customer service as per Company standards, processing sales quickly, accurately and efficiently, cash register operations and safeguarding company assets. (MANDATORY WEEKEND AVAILABILITY!) (You will be required to work a weekend every 2-4 weeks) ...


  • Fairfield, Ohio, United States FAXON FIREARMS LIMITED Full time

    **About the Role:**FAXON FIREARMS LIMITED is a leader in firearm innovation and quality. We are seeking a dedicated Customer Service Associate to join our Sales & Marketing team.The ideal candidate will have a solid background in customer service, a deep familiarity with firearms, and a strong alignment with our values of Quality, Innovation, and Service.We...


  • Fairfield, California, United States Raising Cane's Full time

    Raising Cane's - Job ID 28623591: Restaurant Associate/Team Member OverviewJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our restaurant team, you will be responsible for providing exceptional customer experiences, ensuring all food orders meet our high...

  • Service Technician

    7 months ago


    Fairfield, United States Hobart Service Full time $40 - $60

    Entry Level Service Technician - $2,500 Sign-On Bonus4 Gloria Ln, Fairfield, NJ 07004, USAFull-timeFLSA Status: Non-ExemptCompany DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over 1,700 associates nationwide who serve as...