IT Helpdesk Specialist

3 weeks ago

Raleigh, United States Apex Systems Full time

Apex Systems is hiring for a IT Help Desk Specialist to provide first level hardware software and application support to end users. Must have a strong customer service and interpersonal skills to provide effective support to a diverse population. **This role does require working holidays**. Shift schedule: Monday - Friday, 8 AM - 5 PM.

You will operate in a Microsoft Windows environment and work with other IT Help Desk Specialists and high level specialists to ensure overall quality and customer satisfaction.

Responsibilities include but are not limited to the following:

Respond via telephone or electronically to inquiries and requests for assistance.

Identify problems categorize issues prioritize work troubleshoot and provide advice to end-users.

Provide consultation support and/or training to clients of computer equipment or applications.

Provide routine and non-routine support for a broad range of applications or provide in-depth support for a narrowly defined area of technology.

Coordinate with other Help Desk team members to resolve problems if necessary and dispose of tickets within Service Level Agreements SLA guidelines.

Create update and maintain documentation e.g. instructional documents ticket assignments troubleshooting documents etc. to assess productivity status and to provide instructions for others to follow when performing a task. This task also requires knowledge of specialized software such as Microsoft Visio to create diagrams.

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