Medicaid Support Specialist

2 weeks ago


Albany, United States Alta It Services Full time

ALTA IT is hiring for a Medicaid Support specialist. The individual will support a fortune 100 company in the federal space. This is a great entry-level opportunity to put on your resume.

You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. Responds to providers and recipient calls, providing a single point of contact for report problems, make inquires and obtaining guidance about any or all services provided by the service center.

Pay $18/HR

USC/Greencard

Hybrid - 2 days a month in office

Riverview Center, Menands, NY

Essential Job Functions

Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.

Places outbound customer service or customer satisfaction calls, as required by client.

Completes call guides; gathers and verifies required information.

Attends telephone skills and program information training sessions; adheres to established levels of service.

Adheres to established customer service and documentation standards within required time frames.

Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.

Performs clerical or administrative duties as assigned.

Basic Qualifications

High school diploma or G.E.D.

Zero or more years of customer service or other telephone experience

Experience working with fax machines, computer software, and telephone technology



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